Emergency Department Patient Services Representative
1 month ago
UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Williamsport. In this role, you will be cross-trained at UPMC Muncy as well.
Status: Casual, 16 hours/biweekly
Shift: Primarily 3rd shift; 11:00pm-7:00am and 2nd shift; 3:00pm-11:00pm or 5:00pm-1:00am.
Days: Various days, including weekends and holidays.
An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.
Responsibilities:
Required Experience:
Completion of High School graduate or equivalent.Preferred Experience:
One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.Experience with personal computer-based applications, other various office equipment, and proficient typing skills.Excellent interpersonal, written, and verbal communication skills are required.Initiative to work productively with minimal supervision.Able to work well under pressure.Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before start date – we will provide instructions on how to obtain):
Act 34 with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran
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