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Case Manager

3 months ago

Suffolk, United States Victim Support Full time

Case Manager

Case Manager

We have an exciting opportunity for a Case Manager to join the team in Suffolk, working 16 hours a week on a fixed term contract until September 2025.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Suffolk Office location Victim Support, Room 309, Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich, Suffolk, IP2 8SJ Full time/Part time Part time Hours per week 16 Work schedule 2 days to be confirmed. Basic Salary £11,097.60 pro rata (FTE £26,010.00 per annum) Contract type Fixed Term DBS required? Yes End date (if fixed term) 30/09/2025 Police vetting required? No Closing Date 23/08/2024 Ref No 5730 Documents
(PDF, 220.34kb)

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays  An extra day off for your birthday Pension with 5% employer contribution  Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts  Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Suffolk, as a Case Manager you will be:

Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies

You will need:

Experience of delivering high quality services to vulnerable victims of crime. A good knowledge of the Criminal Justice System. Experience of Multi-agency working. Good IT skills and experience of using case management systems. Good knowledge and understanding of safeguarding issues and the relevant policies. Strong communication and listening skills with an ability to communicate effectively. Ability to prioritise, plan and manage time effectively. Experience of delivering a service and working with victim’s/service users.