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PBX Operator

1 month ago

Baltimore, United States Mercy Medical Center Full time
Summary

The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.


Responsibilities

License Requirements: N/A • Certification Requirements: N/A • Age Specific Care Provided For: N/A • Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following: ••• Microsoft Word, Power Point, Excel ••• Microsoft Outlook ••• Meditech (if applicable to position) ••• Epic (if applicable to position) ••• Performance Manager/NetLearning Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions. • Other Requirements: Must be able to type 35 - 40 wpm


Requirements

EDUCATION AND WORK EXPERIENCE

Education and Work Experience: Must possess a high school diploma or GED Prefer two years of switchboard experience. Must possess a high school diploma or GED. Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.


SPECIFIC REQUIREMENTS

License Requirements: N/A Certification Requirements: N/A Age Specific Care Provided For: N/A Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel Microsoft Outlook Meditech (if applicable to position) Epic (if applicable to position) Performance Manager/NetLearning Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions. Other Requirements: Must be able to type 35 - 40 wpm

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