Customer Care Representative

3 weeks ago

Street, United States TEKsystems Full time

Customer Service Representative

Company Overview :  Join our esteemed client, a leader in waste management and environmental innovation services. With substantial growth and significant positive impacts on various communities throughout the United States, this organization is dedicated to sustainability and excellence. They are now seeking a polished Customer Service Representative to join their dynamic team.

Opportunities for Growth :  From the very first day on the job, you will have opportunities for unlimited growth within the company. Earn promotions and incentive pay as you excel in your role and contribute to our mission of environmental innovation and community impact.

Location:  Street, MD

Schedule:  Monday – Friday (Onsite)

Shift : 8:30 am – 5:00 pm (Normal Business Hours)

Employee Value :

401(k) plan Vision, Medical, and Dental Insurance Tuition assistance Maternity and parental leave Employee assistance program Career Pathway Discounted services Wellness incentive

Responsibilities :

Answer or place calls to customers to learn about and address their needs, concerns, or issues with products or services. Respond efficiently and accurately to customers, explaining possible solutions and ensuring they feel supported and valued. Engage in active listening with customers, confirming or clarifying information and diffusing escalated situations. Build instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. Utilize job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service. Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs.

Qualifications :

2+ years of customer service experience (within a call center preferred). 1-2 years of previous experience within administrative roles is also accepted. Excellent and professional verbal and written communication skills. Computer proficiency.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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