Customer Service Specialist
1 month ago
As a Customer Service rep youll play a keyrole in overseeing customer service needs addressing challengeswith customers and contractors. This role involves significantphone interaction with both external and internal clients.Additionally the position includes responsibilities in billing anddata entry. Youll be part of a team committed to providing dailytransportation solutions for our clients worldwide.
Responsibilities include but are not limitedto:
- Maintaining phonecommunications with clients and contractedcouriers.
- Assisting internal stakeholders withany deliveryrelated issues.
- Answer phones anddirect calls.
- Handling customer inquiriesresolving concerns and addressingcomplaints.
- Monitoring the progress of deliveryroutes.
- Performing billing and data entrytasks.
- Assigning delivery routes tocouriers.
- Ensuring unloading procedures forreturning deliveries are completed at the end of eachday.
- Taking on additional tasks asneeded.
Skills/Qualifications:
- At least 1 year of experience in a customerservice role focused on issue resolution and customersupport.
- A high schooldiploma or equivalent.
- Experience in ahighvolume call center environment.
- Strongcustomer service skills with a proven ability to resolve issueseffectively.
- Excellent multitasking andorganizational skills.
- Ability to perform wellunder pressure while providing highquality solutions forcustomers.
- Ability tolift up to 25 pounds.
This role issupported by a dynamic team passionate about innovation anddedicated to delivering for clients. We offer a work environmentthat promotes career growth and advancement opportunities foreveryone. If youre motivated and seeking a place where you can makean impact wed love for you to join us.
Benefits:
- Competitivesalary
- Comprehensive health dental and visioncoverage
- Employee Assistance Program(EAP)
Ready to be partof our team APPLY today for immediateconsideration
Equal Opportunityemployer. All qualified candidates will receive consideration foremployment without regard to race color religion gender sexualorientation gender identity national origin disability or veteranstatus.
Benefits:
- Competitivesalary
- Comprehensive health dental and visioncoverage
- Employee Assistance Program(EAP)
Remote Work :
No
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