Product Specialist

7 months ago

Charleston, United States Allocate Full time

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2, employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

What You Will Do:

Primarily working alongside the Workforce Product Management team, but also Product Managers across the broader portfolio, the Product Specialist will be responsible for understanding our Workforce Management and closely adjacent solutions. They will be responsible for ensuring the needs of the North American markets are well articulated and well represented within the Product Management function.

The Product Specialist will have a broad knowledge of the healthcare industry and a good understanding of healthcare organizations and processes. The Product Specialist will be required to capture customer requirements, identify beneficial new functionality, as well as offering ideas for new product features. The role will involve close working with multiple Product Managers and Directors of Product Management; also, working closely with customer facing teams, including Sales, Professional Services, Customer Success and Support.

This role also requires individuals to interact effectively with customers demonstrating the capability to build positive customer relationships that can translate into requirements for feature development. Therefore, there is a need to build collaborative relationships within the customer organizations. The role will also require work with client projects including but not limited to initial engagement, options appraisal, test strategy, training, activation system and go live criteria.

Key Responsibilities

Product roadmap contribution:  

· Analyze customers, competitors, and broader market trends to inform recommendations for product development

· Understand business processes and alignment with workforce solution use cases

· Define product feature requirements, user stories and acceptance criteria

· Track and report on product roadmap delivery progress

· Improve the measurement of customer adoption and return on investment

· Define product roadmap concepts for consideration as part of annual planning process

· Requirement to articulate and escalate any identified risks/issues and the associated impact to the product roadmap, ROI, reputation, or customer experience to the relevant internal stakeholders

Collaboration:  

· Work with cross-functional stakeholders to ensure the overall achievement of product objectives, including product launch and marketing activities

· Determine product vision, positioning, and strategic direction

· Identify new opportunities, service improvements, and cost reductions

Commercial

· Contribute to the determination of pricing and profitability of products

· Support Sales and Professional Services teams with customer engagements

Experience/Knowledge/Competencies You Will Need:

· Highly organized

· Driven by outcomes

· Highly numerate

· Strong customer engagement skills

· Strong product/solution knowledge

· Passionate about collaboration (internal and external)

· Able to prioritize

· Experience working in an agile software development approach (ideal)

· Experience in requirements gathering (ideal)

· Motivated to learn new skills

· Is a quick study – able to come up to speed quickly and accurately

· Moderate to strong presentation skills

· Moderate to strong analytical skills

· Comfortable with external engagement (customers, partners)

· Ability to work autonomously

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.


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