Product Launch Engineer, Amazon Robotics Product Launch

1 week ago

North Reading, United States Amazon.com Services LLC Full time
Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet.

Amazon Robotics is seeking a talented and motivated Product Launch Engineer (PLE) who will be part of the AR Product Launch team focused on seamlessly delivering strategic product initiatives to the field. The PLE will support new product launch activities aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment and Sort Centers. This position assists the Product Launch Manager in coordinating, communicating, and managing launch activities and for serving as liaison between site Operations, as well as various internal AR organizations. This role will require the ability to work cross functionally, build relationships, analyze data and capture the voice of the customer.

If you are an innovative, hands on, and solutions-oriented Operations Engineer with strong problem-solving skills, and excellent communication skills we want to talk with you. Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon relevant operations experience, program / project management, critical thinking, and problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, detail oriented, creative, and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.

Key job responsibilities
•Support the Product Launch Manager in defining and executing new product launch plans, providing liaison and coordination activities with Fulfillment and Sort Center personnel.
•Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance and safety practices are followed for new systems under test.
•Coordinate Amazon Robotics staff for new product introduction while onsite. This includes system delivery, install, initial checkout, and data collection.
•Partner with Program Managers and Development Leads to troubleshoot issues quickly and maintain launch plans in a dynamic work environment.
•Capture and synthesize the Voice of the Customer (VoC) for all new product introductions and leverage this information to prioritize system defects and lead the triage efforts with product development.
•Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal and external business partners.
•Assist the training manager in organizing, delivering and improving the relevant product training materials.
•Support cross functional launch retrospectives to incorporate lessons learned into future launch plans.

About the team
The Product Launch team is responsible for introducing and testing new AR products and services in the field. We work with Amazon Operations teams to ensure that they and their sites are ready to support extensive field testing of new technologies, and simultaneously we work with the Robotics Program, Development, and Support teams to ensure that the products and services are ready for launch in a live operations environment.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | North Reading, MA, USA | Westborough, MA, USA

BASIC QUALIFICATIONS

- 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Knowledge of AutoCAD, VBA, and SQL at the intermediate level
- Experience working with and managing third party vendors
- Experience with Six Sigma, lean manufacturing

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