Data Center Technician Internship Role

1 month ago

Phoenix, United States Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain Data Center (IMDC) Business:

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier, and cloud-neutral data solutions. We lead the industry in highly regulated compliance, environmental sustainability, physical security, and business continuity.

Job Summary:

As part of the Data Center Operations Internship program, you will receive on the job training during the Fall Semester program. During the internship, you will be able to complete real world work along with multiple internal Iron Mountain teams while contributing to our growth aspirations. You will also experience:

Competitive hourly rate

Structure Development including:

On the Job Training

Professional Skills

Business Acumen

Technical Experience

Consistent Feedback and Evaluation

Job Responsibilities:

The Data Center Operations Internship participant will get exposure to our Critical Facilities Technician and Service Delivery roles that provide technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision. This is a full-time shift position, and shift work will be required.

Job Responsibilities:  

Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels.

Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

Permit and monitor contract vendors.

Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.

Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.

Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.

Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Functional Knowledge Skills & Competencies:

Education Qualifications:

Currently pursuing an Associates degree

Must be enrolled in a local Phoenix, AZ community college in fall semester

Graduation date of December 2024 or later

Pursuing a discipline in Information Systems, or Technology or strong desire to understand technology hardware

Requirements:

Participation in the internship program requires that you are located and able to work at our Phoenix, AZ facilities

Must be authorized to work in the United States without restriction

This is a 20-40 hours per week program (Monday-Friday), that runs from August 12th-December 13th (Eligible Working Hours are 7am-11:30pm)

Create a consistent work week schedule during semester

Technical Skill Qualifications:

Basic understanding of computer hardware

​

Professional Skill Qualifications:

Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.

Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

Customer service mentality - we are customer focused.

Opportunities for overtime work will be available.

Working hours and shifts are varied and nights, weekends and holidays may be required.

The ability to obtain security clearance via government or other agency background check may be required for customer support

Category: Other Designations

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