Tower NOC Operator

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world

We are excited to announce an opening for a Tower NOC Operator at STAND 8. If you are passionate about technology and have a knack for solving complex problems, this position is perfect for you. Join our dynamic team and help us revolutionize the way businesses operate globally.

Responsibilities

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC trouble tickets with the regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Assist in the monitoring and control of headquarters building and site security.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Assist in resolution of NOC daily reports.
• Basic troubleshooting and configuration of tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with landowners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOCs and their technicians during QLIs, third party tower repairs and service outages.

Requirements

• Prior customer service and/or service dispatch experience
• Basic telephone operation skills
• Excellent customer service skills
• Proficiency in Microsoft Office programs
• Skilled at completing tickets for maintenance purpose
• Ability to handle multiple simultaneous calls
• Knowledge of wireless communications a plus
• Works in a normal office setting with no exposure to adverse environmental conditions.

Education/Certifications

• High school diploma

Additional Details

The base range for this contract position is $18 - $23/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together