Welcomer - Greeter (Franchise)

Found in: Talent US C2 - 2 weeks ago

Baltimore, United States Friendly's Restaurants Full time

Job Description

WELCOMER MISSION

To insure that every guest feels welcome and glad they came to Friendly’s.

ESSENTIAL FUNCTIONS

Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest’s needs and react before they need to ask. Make each guest feel important and special, especially kids Help the guest understand the Friendly’s experience – check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Ask if the guest knows what they would like to drink, recommend a Fribble, and if yes, take the order and either get it yourself or deliver it to the server. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest’s needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories.

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