Service Advisor/Analyst
4 weeks ago
About the Role
Provides analytical support to/for the various levels of service management. Provides management with supportive documentation to ensure future growth and market competitiveness by focusing on customer machine performance reporting (both external and internal), and divisional financial analysis. This position will also be the key analyst for specified major account reporting.Responsible for the coordination of national service efforts involving all service related project / process work. In collaboration with Service planning and TT&S, responsible for all future key product launches and any customer productivity programs
Your Impact
- Utilizes Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement, and improved data integrity procedures.- Develops and/or maintains a consolidated Service Reporting Package consisting of available Oracle and Service Portal information for both customer and internal service management requirements.
- Provides comprehensive customer reports for all assigned accounts.
- Main point of contact for all large/major customer account reporting nationally.
- Provides monthly performance reporting to the field as requested.
- Creates Ad-Hoc reports using the various databases to produce a finished result, as requested.
- Collaborates with database support to improve all levels of service reporting and measurements.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.- Degree in Business, Information Systems, or related field.
- Experience with service industry knowledge.
- Strong PC skills using advanced Excel and Access databases.
- Knowledge of state-of-the-art spreadsheet and relational database software applications.
- Strong inter-personal and analytical skills.
- Excellent oral and written communication skills as well as organizational skills.
- Thorough knowledge of Oracle capabilities and features.
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