Portsmouth Customer Service Agents

1 month ago

Portsmouth, United States Adecco Full time
Adecco is currently assisting a local debt collection agency, recruiting for Customer Service Agent's in Portsmouth, NH These roles are temp-to-hire opportunities, with a potential earning range between $20 - $22 / HR, based on effort and output. You will receive your standard hourly wage with additional earnings coming from weekly, bi-weekly, and monthly bonuses
**This is an ONSITE position. Not Remote**
SCHEDULES AVAILABLE:
Monday - Friday - 11:30AM - 8:00PM - $.56/HR Shift Differential
Tuesday - Saturday - 9:00AM - 5:30PM - $.38/HR Shift Differential
Monday / Wednesday / Friday - 9:30AM - 6:00PM and Saturday 9:00AM - 5:30PM (Thursday and Sunday Off) - $.38/HR Shift Differential
POSITION SUMMARY:
The Customer Service Agent interacts with our clients and customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
ESSENTIAL FUNCTIONS:
  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
  • Follows the appropriate scripts when handling both inbound and outbound calls.
  • Negotiates payment plans and settlements with consumers based on the clients' parameters.
  • Identifies disputes and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
QUALIFICATIONS:
  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 words per minute).
  • Basic math and writing skills.
  • Successful completion of a company-sponsored three-week training program.
  • Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION:
  • High School diploma (GED acceptable) or equivalent work experience.
EQUIPMENT USED:
  • Computer Monitor and Keyboard
  • Telephone system
  • Telephone headset
  • Calculator
  • Fax machine
  • Copy machine
  • Printer
  • Etc.

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