Wealth Management Fraud

1 month ago

Chandler, United States Bank of America Full time

Description

:

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

Responsibilities:

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss Participates in triage related to Executive Escalations & Incident Response fraud activities Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

**1st and 2nd shifts available**

Required Qualifications:

1+ years of fraud servicing or call center experience. Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience. Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Must be flexible to work various shifts; Monday – Sunday , 7:00 am – 10:00 pm EST; 40 hours per week

Desired Qualifications:

Experience in a call center or a financial/banking center Customer service experience Has 1-2 years of fraud servicing or call center experience. Fraud Detection and Prevention Credit Risk

Skills:

Customer and Client Focus Data Collection and Entry Due Diligence Issue Management Oral Communications Active Listening Adaptability Attention to Detail Policies, Procedures & Guidelines Written Communications Business Acumen Collaboration Critical Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40

  • Wealth Management Fraud Specialist

    4 hours ago

    Chandler, Arizona, United States Bank of America Full time

    Job Summary:We are seeking a highly skilled and experienced Wealth Management Fraud Specialist to join our team at Bank of America. As a Senior Fraud Analyst, you will be responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.Key Responsibilities:Receive and respond to inbound calls from clients,...

  • Senior Fraud Analyst

    1 week ago

    Chandler, Arizona, United States Bank of America Full time

    Position Overview:The role of a Senior Fraud Analyst in Wealth Management is crucial for safeguarding our clients' financial interests. This position is based in a dynamic environment where we prioritize Responsible Growth and client satisfaction.Key Responsibilities:Manage complex customer inquiries related to potential fraudulent activities on...

  • Wealth Management Fraud Resolution Expert

    6 days ago

    Chandler, Arizona, United States Bank of America Full time

    Job Overview This position involves managing intricate and escalated client issues related to potential fraudulent activities on accounts. The primary duties include responding to incoming calls and executing necessary actions with precision on complex transactions. Expectations encompass conducting research and resolving fraudulent incidents, providing...

  • Fraud Prevention Specialist in Wealth Management

    6 days ago

    Chandler, Arizona, United States Bank of America Full time

    Job OverviewThis position is dedicated to managing intricate and escalated client scenarios concerning potential fraudulent activities on accounts. The primary duties involve responding to incoming calls and executing necessary actions with precision on complex transactions. Expectations include performing tasks related to the investigation and resolution of...

  • Client Fraud Investigation Associate

    2 weeks ago

    Chandler, Arizona, United States Bank of America Full time

    Position Overview The role involves managing intricate and escalated client concerns regarding potential fraudulent activities on their accounts. Key duties encompass handling incoming calls and executing precise actions on complex transactions. Expectations include conducting thorough research and resolving fraudulent incidents, providing service...

  • Wealth Management Advisor

    9 hours ago

    Chandler, Arizona, United States Heartland Financial USA, Inc. Full time

    About the RoleAt Heartland Financial USA, Inc., we are seeking a highly skilled and experienced Wealth Advisor to join our team. As a trusted advisor to high net worth clients and businesses, you will play a critical role in building and growing wealth management relationships.Key ResponsibilitiesClient Acquisition and RetentionAcquire, expand, and retain...

  • Senior Wealth Management Consultant

    5 days ago

    Chandler, Arizona, United States Heartland Financial USA, Inc. Full time

    Heartland Financial USA, Inc. is an equal opportunity employer dedicated to fostering a diverse workforce. We welcome all qualified candidates without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.As a diversified financial services organization based in the...

  • Financial Planning Associate II/III

    2 weeks ago

    Chandler, Arizona, United States Ironwood Wealth Management, LLC. Full time

    Position OverviewThe Financial Planning Associate II/III plays a vital role in supporting wealth management professionals, serving as a key link between advisors and operational teams to guarantee exceptional client service. This position requires a comprehensive understanding of the financial sector and a strong dedication to being part of a team focused on...

  • Financial Planning Associate II/III

    2 weeks ago

    Chandler, Arizona, United States Ironwood Wealth Management, LLC. Full time

    Position OverviewThe Financial Planning Associate II/III plays a vital role in supporting wealth management professionals, serving as a liaison between advisors and operational teams to uphold exceptional client service standards. This position requires a comprehensive understanding of the financial sector and a strong dedication to being part of a team...

  • Portfolio Administrator

    3 weeks ago

    Chandler, United States Ironwood Wealth Management LLC Full time

    Job Summary The Portfolio Administrator is responsible for the setup and maintenance of client accounts, completion of client, custodian, and firm paperwork, and review and maintenance of client transactions. This role also involves executing client and firm tasks such as asset transfers, report preparation, and general support of portfolio and investment...

  • Financial Planning Associate II/III

    2 weeks ago

    Chandler, Arizona, United States Ironwood Wealth Management, LLC. Full time

    Position OverviewThe Financial Planning Associate II/III plays a vital role in supporting wealth management professionals, serving as a key link between advisors and operational staff to guarantee exceptional client service. This position requires a thorough knowledge of the financial sector and a strong dedication to being part of a team focused on...

  • Associate Advisor II/III

    2 months ago

    Chandler, United States Ironwood Wealth Management, LLC. Full time

    Job SummaryThe Associate Advisor II/III provides crucial support to wealth advisors, acting as a bridge between advisors and support staff to ensure the utmost in client service excellence. This role demands a deep understanding of the financial industry and a strong commitment to contributing to a team dedicated to delivering comprehensive client solutions....

  • Associate Advisor II/III

    2 months ago

    Chandler, United States Ironwood Wealth Management, LLC. Full time

    Job SummaryThe Associate Advisor II/III provides crucial support to wealth advisors, acting as a bridge between advisors and support staff to ensure the utmost in client service excellence. This role demands a deep understanding of the financial industry and a strong commitment to contributing to a team dedicated to delivering comprehensive client solutions....

  • Financial Planning Associate II/III

    2 weeks ago

    Chandler, Arizona, United States Ironwood Wealth Management, LLC. Full time

    Position OverviewThe Financial Planning Associate II/III plays a vital role in supporting wealth management professionals, serving as a liaison between advisors and operational teams to uphold exceptional client service standards. This position requires a thorough knowledge of the financial sector and a strong dedication to being part of a team focused on...

  • Financial Planning Associate II/III

    2 weeks ago

    Chandler, Arizona, United States Ironwood Wealth Management, LLC. Full time

    Position OverviewThe Financial Planning Associate II/III plays a vital role in supporting wealth management professionals, serving as a key link between advisors and operational teams to ensure exceptional client service. This position requires a thorough understanding of the financial services sector and a strong commitment to teamwork aimed at delivering...

  • Portfolio Administrator

    2 months ago

    Chandler, United States Ironwood Wealth Management, LLC. Full time

    Job SummaryThe Portfolio Administrator is responsible for the setup and maintenance of client accounts, completion of client, custodian, and firm paperwork, and review and maintenance of client transactions. This role also involves executing client and firm tasks such as asset transfers, report preparation, and general support of portfolio and investment...

  • Wireless Fraud Specialist

    4 weeks ago

    Chandler, United States DISH Full time

    Job Description Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include...

  • Wireless Fraud Specialist

    4 weeks ago

    Chandler, United States DISH Full time

    Job Description Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include...

  • Wireless Fraud Prevention Analyst

    2 weeks ago

    Chandler, Arizona, United States DISH Full time

    Company OverviewEchoStar has been innovating the future of connectivity for over four decades. Our operations encompass satellite television services, live streaming, on-demand programming, smart home installations, mobile plans, and products, and we are currently developing America's First Smart NetworkTM.Department OverviewWithin Customer Experience...

  • Wireless Fraud Prevention Analyst

    1 week ago

    Chandler, Arizona, United States DISH Full time

    Company OverviewEchoStar has been innovating the future of connectivity for over four decades. Our diverse business portfolio includes satellite television services, live-streaming and on-demand content, smart home installation solutions, mobile offerings, and the development of America's First Smart NetworkTM. Our brands encompass EchoStar, Hughes, DISH TV,...