Customer Service Representative
4 weeks ago
Hood Container Corporation is a family-owned, Mill to Market company specializing in containerboard and Kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business building close relationships with our customers.
What We’re Searching fo r:
Experienced Customer Service Representative who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role.
How You Will Contribute:
Responsible for receiving, entering, and verifying orders, assisting external and internal customers, and maintaining positive working relationships. Ability to meet daily deadlines for order processing, scheduling, and delivery to our warehouse teams Liaison between the Lincolnton plant and the customer. Responsible for receiving, entering, and verifying orders and maintaining positive working relationships Setup/enter Customer Item Specifics into Amtech system. Build Product Structures for Customers in Amtech system. Ability to meet deadlines for order processing, scheduling, and delivery Track order activity and alert appropriate staff of any potential delivery problems Handle customer inquiries, questions, and complaints; provide timely follow-up Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution Maintain positive customer, vendor, and coworker relationships. Assist all departments in the successful completion of customer orders Some assistance in the Accounting department.What it takes:
Prior work experience with Amtech is a plus High School diploma and 2+ years of college or customer service-related work experience with fortune 500 companies Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions Have strong attention to detail and be highly organized Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goalsOur goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
To learn more about us: To learn more visit or follow us on social media – LinkedIn, Facebook, Instagram, and YouTube.
HCCHOURLY
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Customer Service Representative
4 weeks ago
Lincolnton, United States HOOD CONTAINER CORPORATION Full timeJob DescriptionJob DescriptionHood Container Corporation is a family-owned, Mill to Market company specializing in containerboard and Kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last...
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Lincolnton, United States Frye Regional Medical Center Full time3,000 Sign on Bonus Eligible Job Summary (PSR)A medical office position responsible for front office processes in the physician practiceCOMPANY DESCRIPTIONFrye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care...
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Lincolnton, United States Frye Regional Medical Center Full time3,000 Sign on Bonus Eligible Job Summary (PSR)A medical office position responsible for front office processes in the physician practiceCOMPANY DESCRIPTIONFrye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care...
