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OIS Upgrade Specialist

4 months ago

Henderson, United States Elekta Full time
Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

We don't just build technology. We build hope for everyone dealing with cancer.

The OIS Upgrade Specialist is responsible for delivering a positive customer experience while implementing upgrades on Elekta's oncology software products.

RESPONSIBILITIES

  • Perform all aspects of upgrading a customer's oncology information system (OIS) including but not limited to:

  • determining if a customer site is ready for an upgrade, planning for the upgrade, implementing new OIS software and

  • testing after upgrade to ensure full functionality.

  • Explain the process, resources, and steps necessary to complete a successful upgrade.

  • Answer questions, provide expertise, and keep the customer informed throughout the upgrade process.

  • Thoroughly document all upgrade steps following Elekta's quality, regulatory, and safety policies.

  • Ensure highly satisfied customers by taking responsibility for the successful completion of the OIS upgrade.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

  • Bachelor's Degree in Computer Science or a related subject is required.

  • Minimum 3 years of related healthcare experience.

  • 3-5 years of experience with Microsoft desktop and server operating systems (certification preferred).

  • 3-5 years of experience with Microsoft SQL Server (certification preferred).

  • 2-3 years of experience with Citrix and related infrastructure and administration.

  • Experience with high-availability system architecture.

  • Radiation Oncology and Medical Oncology experience is strongly preferred.

  • Proficient with Microsoft Office including Outlook, Word, Excel, WebEx, and SalesForce.

  • Excellent verbal and written communication skills.

  • Demonstrated capability for decision making, sound judgment, and assertiveness.

  • Ability to effectively interact with internal and external customers via phone and face-to-face.

What you'll get

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

What we offer:

  • Opportunity to work with a proactive and supportive team
  • Hybrid work option (you are required to work on location at least 3 days/week)
  • Excellent Medical, Dental and Vision coverage
  • 401k, paid Vacation and Holiday
  • A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
  • Opportunity to work on cutting edge in medical advancement.
  • Close-knit company culture
  • Upward mobility

How to proceed?

We are looking forward to hearing from you Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.