Patient Experience Program Administrator
1 month ago
Hours: M-F 8:00 am - 4:30 pm
General Summary
Serves as a leadership partner to support care area leaders in WellSpan's journey to deliver a highly reliable care experience and foster brand advocacy. Serves as subject matter expert and provides leadership and support for human experience improvement and patient relations activities. Supervises Patient Experience staff and manages other resources in support of system Human Experience goals.
Duties and Responsibilities
Travel Requirements:
Estimated Amount: - Travel required. Qualifications
Minimum Education:
Work Experience:
5 years In operations, patient experience, customer service, or human experience field. Management experience preferred Clinical background/experience beneficial.Knowledge, Skills, and Abilities:
Computer management skills including data base administration, project management. Exceptional communication, coaching and facilitation skills, and advanced computer skills necessary for data analysis, presentations, and reporting of results. A working understanding of common best practices and techniques; Demonstrated ability to conduct and interpret quantitative/qualitative analysis; Ability within matrix format to influence and communicate; Awareness of CMS and Pennsylvania state regulations related to healthcare
You’re unique and you belong here.
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