Server - Food Macau Kitchen

2 months ago

Dover, United States Bally’s Dover Casino Resort Full time

ESSENTIAL FUNCTIONS:  

· Ensures friendly, efficient, and effective service of food and beverage to all guests, in a timely fashion, adhering to Company Standards.

· Ensures guests are greeted with in 2 minutes making eye contact and smiling.

· Beverage order placed within 2 minutes- suggest appetizer and alcohol drink of the day.

· Operates POS system. Issues guests checks in a holder, makes change, and closes checks. Servers must have an Assistant Manager and/or Supervisor run end of day report to ensure no open checks.

· Must possess a personable, customer service attitude with organizational ability to handle multiple tasks simultaneously.

· Reports for work in a clean and neat complete uniform including name tag, ID badge, Service License, and black non slip shoes prior to start of shift.

· Maintains thorough knowledge of the restaurant menu.

· Answers guests’ questions regarding the menu, makes suggestions regarding food specials.

· Writes guests’ order.

· Checks dishes for presentation and accuracy before leaving kitchen.

· Pre buses and resets tables as well as assist in running food from the kitchen.

· Stays visible at all times to the guests. Limits time in the kitchen.

· Completes opening and closing side duties. Checks with assistant manager/supervisor before leaving shift.

· Observes diner’s response to any additional requests and to answer any questions guests may have.

· Provides exceptional customer service with a smile.

· Communicates effectively with co-workers, supervisors, chefs and guests.

· Follows all relevant policies and procedures set by the company.

· Complies with the company’s recycling program standards.

· Follows all state and company ABC Safe Serving of liquor rules and requirements at all times.

· Must be actively at work to perform the essential functions of this job.

· Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. Comply with all state and federal liquor laws

ADDITIONAL FUNCTIONS:

· Performs other duties as assigned.

REQUIREMENTS:

· Must possess good communication skills.

· Must be able to report to work on time as scheduled.

· Must be able to work weekends, holidays and nights as needed.

· Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.

· Must present an overall professional appearance and report to work in appropriate uniform.

· Must be ABC certified before starting work.

· Must be able to speak, read and write English.

Bally’s Dover is an equal opportunity employer.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Supervisory Responsibility:

None

Work Environment:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Preferred Education and Experience:

· High school diploma, GED, or equivalent experience preferred.

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