Byram Collector, Associate
3 weeks ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global companyPOSITION SUMMARY:
The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.
ESSENTIAL TASKS:
Must possess excellent communication skills and the ability to practice proper phone and email etiquette, Skilled in answering a telephone in a pleasant and helpful manner. Ability to read, understand and follow oral and written instructions. Answers questions from customers, clerical staff, and insurance companies. Identifies and resolves patient billing complaints. Handles customer collection calls. Familiar with medical terminology and insurances HCPC/ICD-9 codes, Documents activities in ERP system in an efficient accurate and timely manner. Ensures the billing activity is handled correctly. Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments. Ability to edit and resubmit claims for payment. Prepares and reviews clean claims for submission to various insurances either electronically or y paper. Working knowledge of Microsoft Office, particularly Word and Outlook. Provide feedback to Group Team Lead regarding issues regarding accounts. Conducts routine tasks as directed; works under clearly defined guidelines. Contributes to specific objectives and outcomes as directed.