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Customer Service Representative

2 months ago

Auburn, United States Yellowstone Local Full time
WASHINGTON HVAC SERVICES YOU CAN TRUST



Yellowstone Local Presents: ALLRED


Yellowstone Local is an industry leader representing the nation’s best-skilled trade companies and helping them find and hire top-performing talent. Our positions are direct-hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.


We are proud to introduce you to ALLRED


Ever felt like your experience in HVAC could be used to create something better? You're not alone. The Allred brothers thought the same thing and turned their vision into reality, creating an employee-first company focused on superior service and a family-oriented culture. With 12+ years of success under their belts, ALLRED is now a local HVAC leader—and they’re looking for you to join the team.



YOUR NEW ROLE: 

You’ll be the lifeline for our field techs, ensuring they have the parts and information they need to deliver on ALLRED’s promise of top-notch customer service. You’ll dispatch techs, track down OEM parts, coordinate runners, and manage schedules like a pro. Your work behind the scenes will directly impact our team’s ability to deliver exceptional service in the field.

  • Dispatch technicians for efficient service
  • Track down and manage OEM parts for repairs
  • Coordinate delivery of parts with runners to job sites
  • Clearly document every project’s specifics
  • Schedule repair work and manage membership maintenance visits
  • Organize and maintain our Membership Database


WHAT'S IN IT FOR YOU? 

  • Competitive salary that reflects your hard work and experience
  • Killer benefits package, including medical, dental, and vision
  • Continuous learning opportunities to sharpen your skills and grow
  • A company that genuinely cares about your personal and professional development
  • HVAC knowledge enhancement and career growth within the company
  • Tools and resources provided to turn this job into a lasting career


WHY YOU'LL NEVER WANT TO LEAVE:

  • Be part of a dynamic, collaborative team that feels more like family
  • Work with cutting-edge HVAC technology that keeps you ahead of the curve
  • Real opportunities for growth and professional development within a thriving company
  • Competitive compensation that rewards your hard work, plus generous benefits that go above and beyond


THIS JOB ISN'T FOR YOU IF:

  • You’re just looking to punch the clock and coast through the day
  • You’re not ready to take initiative or thrive in a fast-paced environment
  • Attention to detail isn’t your strong suit


THIS JOB IS FOR YOU IF:

  • You’ve got experience in a call center or HVAC industry and want to grow
  • You’re a natural problem-solver who can juggle multiple tasks without dropping the ball
  • You’re a go-getter with a positive, “can-do” attitude, and can thrive under pressure
  • You’re ready to join a company that sees you as its most valuable asset


Don’t wait for opportunity to knock—grab the door handle yourself Apply now and see what’s waiting for you at ALLRED.



  • Top phone and customer service skills
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Strong organizational skills
  • Positive can-do attitude
  • Coachable, fast learner
  • HVAC experience a plus
  • 1-2 years of relevant experience (Call center)
  • Service Titan experience a plus
  • Rotating Saturday schedule
  • Able to pass a background check
  • Must be authorized to work in the U.S.


"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."