Service Technician

3 months ago

Decatur, United States Groundworks Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Foundation Recovery Systems, A Groundworks Company, is seeking talented Service Technician to join their team in the Decatur, ILarea

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.


Why you should join our Service Team

Base Pay + Commission with NO CAP on earnings

Average annual earnings $120,000

Company Vehicle and Gas Card provided

Full-time nonseasonal work

Pre-qualified, high-quality appointments, no cold-callingrequired

Advanced leadership training opportunities from a promote from within led culture

Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods

Equity in North America’s LeadingFoundation Repair and Water Management Company

Job Responsibilities

Execute appointments scheduled with customers

Travel to customers' home based on assigned appointments

Build long-term relationships with customers and professionally represent the company

Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures

Perform annual customer maintenance visits, examining work previously completed

Perform reactive service appointments, diagnose, and fix any issues

Install additional products purchased by the customer as necessary

Adhere to safety regulations and procedures when carrying out responsibilities

Examine solutions installed by the company and determine potential warranty or non-warranty work

Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Other duties as assigned

Qualifications

1 or more years of proven sales experience preferred but not required

Construction/Home Improvement experience preferred

Proven customer relations experience preferred

High school diploma or GED or equivalent experience

A valid, non-restrictive Driver's License is required

Requirements

Full-time

Remote & Onsite: Reporting into and working remotely of Branch location

Servicing area within territory

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. 

With more than 60 locations across the USA and Canada, Groundworks is the fastest-growing foundation solutions and water management company Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe Our shared culture, resources, and work ethic unites us. 

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. 

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