Customer Service Representative

4 weeks ago


Fresno, United States PrideStaff Full time

Job Title: Customer Service Representative

As a growing company that takes great pride in excellent customer service while empowering our wonderful employees, we strive to deliver top-notch service.

Job Responsibilities:
- Contact existing and potential customers to kindly provide information about our superb services
- Happily answer customer questions regarding our pricing, billing, or service appointments
- Schedule appointments and coordinate with field technicians
- Resolve any customer issues or concerns in a timely and friendly manner
- Maintain accurate customer records in our helpful CRM system
- Meet or exceed monthly call goals

Skills Required:
- Exceptional communication and interpersonal skills to deliver a marvelous customer experience
- Ability to skillfully navigate phone and CRM software systems
- Previous customer service or sales experience 
- Strong time management, organizational abilities and phone skills
- Commitment to providing a positive customer experience

Benefits: We offer competitive pay and a comprehensive benefits package including 401(k) with matching, dental and health insurance, paid time off, on-the-job training and opportunities for career growth and enrichment.

Schedule: 
Mon-Wednesday- 9am-6pm 
Thursday - OFF
Friday- 9am-6pm 
Saturday- 8:30am-5:30pm 
(Hours may vary as business needs)

Compensation / Pay Rate (Up to): $17.00 - $19.00



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