Collision Estimator Trainee

Found in: Talent US C2 - 2 weeks ago

Atlanta, United States Group 1 Automotive Full time

NEEDED IMMEDIATELY | CUSTOMER SERVICE ASSISTANTS

World Toyota Collision Center  is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add an entry level  COLLISION ESTIMATOR TRAINEE  to our team. We are a Toyota Certified body shop that offers high standards of quality repairs in Atlanta and surrounding areas.

Benefits :

Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities

Responsibilities:

Greets customers upon arrival as well as communicate with them on the telephone providing information, scheduling appointments and collecting customer vehicle information. Builds and maintains strong relationships with customers, insurance companies and co-workers. Listens to customer requests and completes a proper, clear explanation on the work order. Thoroughly checks the customers' vehicles to determine all damage to the vehicle include: structural, exterior and interior damage, overall body and mechanical issues. Calculates the estimated cost of labor and parts to repair or replace each affected item on the vehicle as well as the estimate for the salvage value of the total vehicle. Review with the customer the cost effectiveness of repair versus replacement of parts. Determine costs associated with repainting or other applicable customizing that may be required. Proper completion of insurance claim forms to indicate repair or replacement cost estimates and specific recommendations. Other duties may be assigned by management Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications:

Must have an interest in automotive repairs Some experience in the automotive repair industry a plus. Available for Saturday schedule Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word. ADP Dealer Services Experience a plus. Ability to work independently and be self-motivated. High school diploma or equivalent. Valid driver license in the state that you will work and a good driving record. Great attitude with high-energy personality, Excellent customer service skills. Professional appearance and work ethic. Ability to work well in a process driven environment. Outstanding communication skills in both verbal and written.

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