Collections Adjustment Counselor I

1 month ago

Enola, United States Members 1st FCU Full time

Welcome You made it to the job description page

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE> me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

Competitive compensation with career growth opportunities, job security, annual increases and bonus potential Nationally recognized 401K with up to 10% company match that helps you prepare for your future A multitude of benefits and incentives to stay mentally and physically healthy Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs) Women in Leadership Diversity, Inclusion and Belonging Care Connections PEER (Peer Experience, Engagement and Recognition) Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere Join a company that grows with you – personally and professionally.

This is an on-site position at our Headquarters building in Enola, PA with the potential to work in a hybrid capacity after 6 months of employment. 

The purpose of the Adjustment Counselor I is to collect assigned delinquent loans to minimize losses to the credit union and to assist members in meeting their financial obligations. This position is an entry level position and is responsible for the cost management related to the assigned delinquent accounts and the collection of delinquent loans and credit card balances. Some of creativity, data analysis and problem-solving skills are required in order to effectively solve collection issues.

With minimal budgetary responsibilities, the Adjustment Counselor I will perform a variety of basic loan and credit card collection services, demonstrates teamwork and assists the department with other assignments as requested. This position has moderate supervision of work and determines collectability of assigned accounts, follows-up with members regarding payment arrangements, makes recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, and performs account adjustments, re-writes and extensions when needed.

EDUCATION:

General and business knowledge equivalent to a high school diploma

EXPERIENCE:

0-3 year of related experience in collections 1 year of specialized training

SKILLS:

•Decision making requires the ability to choose from options outline in established procedures

•Normal courtesy and tact

•Strong communication, interpersonal and persuasion skills

•Advanced analytical and problem-solving skills

•In-depth working knowledge of collections theory, industry practices and credit union policies

•Familiarity with PCs and applicable software

PREFERENCES:

•None

CORE COMPETENCIES:

•Effective knowledge

•Accountability and self-management

•Teamwork and leadership

•Communication

•Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

•Ability to communicate effectively in English, both orally and in writing

•Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

•Ability to sit for extended time periods

•Sufficient manual skill for operation of PC keyboard and other standard office equipment

•Ability to travel, including occasional overnight travel

•Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#LI-DS1

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