Zuora Q2C Architect

Responsibilities

In this role, you’ll:

Design and develop platform/product extensions, as per Zuora SAAS delivery methodology, that meets the additional functionality specified by the Business team. Learn the skills required to translate business problems into technical solutions as per Zuora product roadmap. Provide support to the business team with the adoption approach around CPQ, QTC process Architect, design, document, configure, deliver and automate in areas of Q2C in various applications like Zuora CPQ, Subscription, billing, Revenue, external collection systems. Ability to perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them Partner with process owners to define and benchmark operational KPI and to automate the delivery of KPI dashboards Proficient in process and solution engineering, managing and delivering cross functional multiple projects and integrations with advanced presentation skills and authoritative communications Manage KLO, upgrades, stories in sprint delivery Architect and design cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

9+ years of experience in Zuora CPQ and billing. Must have completed at least two end to end Q2C implementations using Zuora CPQ, Subscription, Billing and Revenue and done atleast one support project. Strong knowledge of Customer master data management, Product and pricing configuration. Must have worked on integrations around Zuora with Salesforce, Zuora APIs, Payment Gateways, and Avalara. Hands-on Zuora workflow experience is required to automate new workflows and enhance the existing ones. Good understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs. Should have a good knowledge of change management, Agile methodologies. or an MBA graduate. Willing to work in EMEA Shift (1 PM to 10 PM IST or 2 PM to 11 PM IST)

Desired:

Zuora Billing certification.  Zuora Revenue certification

Location 

This role will be remote, and based in India.

Approximately None. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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