Associate, Marketplace Quality

3 weeks ago

Tempe, United States DoorDash Full time

About the Role

As an Associate of DoorDash's Marketplace Quality efforts, you will provide tactical execution and project management skills to support the implementation of initiatives of the Trust and Safety organization’s goals. You will partner with multiple stakeholders within Marketplace Quality and other teams, including product, operations, quality assurance, support, and legal. You will improve the Dasher experience, resolve process inefficiencies, keep the team's resources updated, and create new processes and resources in support of our broader team and business partners. You will concentrate on the fine details while also communicating a high-level narrative to leadership and partners. You have some technical experience and a passion for data-driven insights to help make informed decisions that improve our valued community. You are able to execute on action items and deliverables in a timely manner.

You will report into the Manager of our Marketplace Quality Programs in our Trust and Safety organization. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

You're excited about this opportunity because you will…

Develop expertise in how DoorDash's processes and resources work as well as how to use them to achieve positive outcomesPartner with multiple internal teams to execute important projects while understanding and accounting for upstream and downstream impactDevelop a deep expertise in Identity Verification workflows and best practices, and in related workflows and problems spacesWork across various teams and organizations on high impact and fast paced projectsDetermine project goals and outcomes that align with a strategic vision while tracking results and updating progress to the leadership team and partnersBuild detailed project plans with tasks, resources, dependencies, and timelinesAt times you will be a key contributor to, or independently drive, initiatives or projects end-to-end

We're excited about you because…

You have experience leading projects endYou can operate autonomously while working with partnersYou have experience working with and presenting to leadership teamsYou have knowledge of Salesforce and Google SheetsYou have some knowledge or experience using data tools and data visualizationYou have experience working in Fraud, Risk, Legal or Trust & Safety in a similar roleHave experience collecting, tracking, analyzing, and communicating data to leadership

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