Customer Service

1 month ago


Raleigh, United States Safariland Group Full time

TOGETHER, WE SAVE LIVES

OVERVIEW

RESPONSIBILITIES

Orders and related requests Returns and related requests Information requests Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution Owns the customer experience throughout the entire life cycle of the relationship Perform other duties as assigned by the Manager of Customer Service Research billing discrepancies and provide feedback on findings.

QUALIFICATIONS

High School Diploma or General Education Degree (GED) Minimum of three (3) year of Customer Service experience required Excellent verbal and written communication skills Ability to work within a team environment Basic knowledge of firearms, types and usage Ability to coordinate with various levels of management within different functional areas Experience with MS Office Suite Intermediate knowledge of company products, practices, and procedures

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