Customer Care Coordinator II

3 weeks ago

Peoria, United States American Red Cross Full time

Why Choose Us?


As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
 

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine 

OUR IDEAL CANDIDATE WILL:

Provides excellent customer service to our internal and external customers which include, but are not limited to donors, sponsors and departmental staff.

WHERE YOUR CAREER IS A FORCE GOOD:

Key Responsibilities:

Assign tasks to lower level employees and perform quality checks on data by running reports or use other techniques to verify accuracy; correct and validate information.

File records, conduct research and resolve data entry issues. Assist in making recommendations for report designs.

Run queries and answer questions related to spreadsheet, application, and/or data management program.

Key data into appropriate system(s), format data in spreadsheets or other applications, or use screens from established data management program.

Compile information for special projects from data files and other resources.

Orient and train lower level data entry personnel.

May contact appropriate personnel to correct/update record information.

Standard Schedule: Sunday through Thursday OR Tuesday through Saturday from 11:45am to 8:15pm Central Time.

Training Schedule: Monday through Friday 9:00am to 5:30pm Eastern Standard Time. *During training – Time off will not be approved. It is imperative that you are available during ALL necessary training hours.

Pay Information: Starting rate $ per hour (possibly more for areas with a higher cost of living)

WHAT YOU NEED TO SUCCEED:

Education: High School or equivalent required. 
Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
Skills & Abilities: Intermediate level computer skills with Microsoft Office applications and other data systems required. Good verbal and written communication and customer service skills required. Must be detail oriented; possess strong organizational skills and the ability to process data with speed and accuracy. Ability to work on a team.
Travel: None or very little.


BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

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