PDR Captain
3 months ago
The PDR Captain serves food and beverages to private parties in a friendly, efficient, and professional manner and ensures a positive experience for all customers. Each PDR Captain employee is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon three distinct core beliefs: Hospitality, Quality and Value.
Essential Duties and Responsibilities:
Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right”
Perform private dining room set-up, running side work and closing duties.
Have extensive knowledge of the private dining menu and wine list, including specials.
Check identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
Participate in table and dining room clean up.
Compute customer checks, operate the POS system and accept payments.
Accurately report tips for each shift.
Maintain dining room safety and sanitation standards.
Be aware of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns.
Arrive for each shift on time and in full uniform.
Attend all pre-shift meetings ready to “listen and learn” and share ideas.
Avoid leaving work area during peak periods.
Take breaks only when approved by a Manager.
Keep a clean and professional appearance at all times.
Must pass general information and departmental tests.
May perform other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or GED preferred and six months to one year experience serving in a restaurant preferred; or a combination of education and experience.
Skills:
Ability to effectively communicate verbally with customers and other staff in fast-paced environment. Ability to do basic math. Ability to follow instructions and procedures. Must be of legal age to serve alcohol. Must have strong customer service skills and be able to maintain poise and positive personality when under pressure.
Job Demands and Conditions Analysis
O = Occasional, less than 1 time per week F = Frequent, from 1/3 to 2/3rds of the time
S = Some, less than 1/3 of the time C = Consistent, more than 2/3rds of the time
Blank = not required
PHYSICAL REQUIREMENTS
O
S
F
C
ENVIRONMENTAL
REQUIREMENTS
O
S
F
C
Sitting
Works alone
Standing
X
Works with others
X
Walking
X
Customers contact
X
Lifting < 25 lbs
X
Shift work
X
Lifting 26-50 lbs
X
Extended day
X
Lifting Over 50 lbs
X
Cold
X
Carrying
X
Heat
X
Pushing
X
Temperature changes
Bending at waist
X
Wet
Twisting upper body
X
Humid
Climbing
X
Noise
X
Balancing
X
Confined area
Kneeling
X
High places
Crouching
X
Work outdoors
X
Crawling
Work indoors
X
Reaching
X
Mechanical hazards
Working with hands
X
Electrical hazards
Working with fingers
X
Explosive materials
Talking
X
Fumes
Hearing
X
Odors
X
Vision acuity - near
X
Dusts
Vision acuity - far
Mists
Depth perception
X
Gases
Field of vision
X
Poor ventilation
Color vision
X
Other
Driving
Other
EQUIPMENT OPERATION
HAZARDOUS SUBSTANCES
Driving cars/ light trucks
Work with solvents
Driving heavy trucks/ vans
Work with acids, corrosives
Using keyboard & mouse
Work with epoxies
Operating forklifts, stackers
Paint
Operating machine tools
Other
Operating power hand tools
Operating Torch
