Consumer Collector

DUTIES AND ACCOUNTABILITIES - Essential for this position:

Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.Analyze and maintain all past due and delinquent accounts as assigned and in accordance with current policies and procedures, laws and regulations.Process legal collections work.Research and analyze accounts in Core Member Processing, the collections software and possibly other sources including spreadsheets and reports.Determine a suitable collection solution to secure a satisfactory resolution to all repayment problems in accordance with current policies and procedures.Understand and ensure compliance with Department of Banking standards, Fair Debt Collections Practices Act, PA Civil Procedure, PA UCC, Motor Vehicle Sales Act, Regulation Z, Fair Credit Reporting Act, SCRA and other laws or regulations that apply.Document all collection activity accurately for potential and actual delinquent accounts.Discuss potential eligibility for extension agreements, reduced and deferred loan payments with members. Refer requests to the Credit Committee. Process necessary paperwork and perform necessary account maintenance.

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