Admissions Operations Manager

Position: Admissions Operations Manager Location: Columbia, MO
Job Id: 2397 # of Openings: 1 Admissions and Marketing Operations Manager
Department: Admissions and Marketing Department Location: Main Campus (Columbia, MO)
Type: Staff, Full-time Pay: $21 per hour (Pay range may vary based on geographic location) Diversity Statement: Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone. Job Summary:
Within an Enrollment Management and Marketing division, the Admissions and Marketing Operations Manager directly supports the Associate Vice President of Admissions and Marketing while managing operations for departments within the department, including recruitment, admissions, and marketing. This position is responsible for supporting the development of strategic partnerships, managing procurement, vendor relationships, and accounts payable, providing budgetary support, serving as a human resources partner, and responding to ad-hoc requests from colleagues across the division and stakeholders external to and within the college. This position will also be responsible for the office front desk and phone line. They will supervise a team of student employees to help manage the office needs. This position must promptly anticipate and meet the needs of staff and students and ensure excellent service by monitoring, developing, and improving processes and procedures.

Essential Functions: Perform job duties under Columbia College’s vision, mission, and values and contribute to the development of the Recruitment and Admissions departments Create a bridge between Admissions and Marketing, the other divisions in Enrollment and Marketing, and the rest of the institution by demonstrating leadership to maintain creditability, trust, and support Manage special projects aimed at optimizing cross-functional efficiencies for the department Manage the Admissions and Marketing office's day-to-day operations, including various responsibilities such as ordering supplies, answering emails, etc. Produce and maintain information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics by utilizing an array of software and technical programs Review, plan, and maintain the Associate Vice President’s schedule Plan and schedule meetings as requested by staff, primarily for large and diverse groups of internal and external constituents Monitor scheduling conflicts that may occur Communicate staff updates, including position changes, title changes, pay changes, supervisor changes, and time tracking issues with Human Resources and Payroll Perform internal human resource functions that support the division’s hiring practices, including but not limited to: Creating, updating, and maintaining job descriptions per HR policies Creating job approval requests and payroll information forms Scheduling interviews Participating in interview panels as requested Completing new employee checklist tasks Provide individual and group administrative training to clerical and leadership staff Monitor and maintain an office budget while overseeing, including but not limited to: Tracking expenses Reconciling budgets monthly Providing budget reports Forecasting expenses Perform accounts payable duties, including but not limited to: Reviewing invoices for accuracy Submitting purchase orders, invoices, and check requests for processing Reviewing and logging purchase authorizations Contacting vendors to resolve billing discrepancies Facilitate project management by conducting research, initiating goals, and executing objectives while meeting deadline Assist the area of strategic partnership with partnership agreement writing, review, updating, editing, signatures of appropriate administrative staff, and other needs as they are identified Analyze current processes and procedures to identify areas of potential improvement and collaborate with associate departments to implement change Arrange and coordinate travel, food, and lodging for internal and external constituents Assist with department-sponsored events (, recruitment events, registration events, program reviews, etc.) Assist the Sr. Director of Events, Transfer Services, and Summer Camps with the development, organization, and implementation of summer camps Planned, coordinated, and executed department staff events, including meetings, retreats, training, celebrations, etc. Demonstrate professionalism and confidentiality at all times Practice superior customer service Fulfill additional responsibilities as assigned Display respect and civility to all constituencies in all communications Attend work timely and regularly during the established hours of operation; work additional hours as business necessitates
Supervisory Responsibility: Front Desk Student Workers
The position reports to the Associate Vice President for Recruitment and Admissions.

Required Core Competencies and Professional Experience: Ability to fluently read, write, and understand the English language Proficiency in the following areas: active listening, speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources. Proficiency in using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems Proficiency in using web-based technologies, including database systems Ability to work independently and in a team environment, with or without direct supervision Excellent communication, interpersonal, customer service, and organizational skills Ability to multi-task, set priorities, and manage time efficiently Effective problem analysis, problem-solving and judgment Strong organizational skills and extreme attention to detail High stress tolerance and resilience Sensitivity to confidential matters
Required Level of Education:  Associate Degree or comparable experience
Required Professional Certification(s): None
Preferred Level of Education: Associate Degree
Preferred Professional Certification(s): None
Other Requirements:  Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state, and local laws, a criminal background check as a condition of employment.

Special Requirements (if any):

Physical Requirements: The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Accommodations may be made to enable individuals with disabilities to perform essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods, talk, and hear. The employee must use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, or crawl. Employees must be able to type on a computer keyboard and use a computer monitor regularly.

Work Conditions: The work environment conditions described here represent those an employee encounters while performing the essential functions of this job. While performing these duties, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild. This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see careers.

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students.

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