Public Safety Dispatcher

Found in: Talent US C2 - 7 days ago

Concord, United States Town of Concord Full time

Public Safety Dispatcher

Are you looking for a job where you can make a difference in people’s lives? We are seeking responsible individuals to work in a fast-paced combined police, fire & EMS communications center. This is an exciting opportunity to play a critical role in Concord’s public safety operations. Excellent communication skills and ability to multi-task required. Must be non-smoker, residein a Massachusetts community listed in the Collective Bargaining Agreement*, and be available for all shifts including nights, weekends & holidays. Full salary range: $ - ; additional pays/stipends available. Starting salary will be based on experience & qualifications; typically in first half of range. Compensation package includes pension benefit and health insurance options. We value diversity and welcome candidates from all backgrounds to apply, particularly those who may not have previously considered a career in public safety.

Applications will be accepted until the position is filled. The most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit record checks, a physical exam, a drug screening, and a thorough background investigation. Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is EEOEmployer. We value diversity and welcomecandidates of all backgrounds to apply.

GENERAL SUMMARY

Dispatchers perform routine to complex clerical and dispatching work in the operation of the Town's Public Safety Communications Center. Work involves frequent telephone contact with members of the community.Many situations are emergency in nature, and individual must be able to think and act clearly and calmly.Work is performed under the general supervision of the Police Chief, Division Commander, Lead Dispatcher, and the Shift Sergeant.

ESSENTIAL FUNCTIONS

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Answers telephones. Acquires information from citizens and other entities requesting public safety services or assistance. Analyzes alarm system information, given signals, messages, codes, and data, so that the information is properly interpreted in preparation for the allocation of resources. Extracts pertinent information so that accurate information is obtained. Assesses the priority of service requests. Prepares data for dispatch or referral by evaluating, categorizing, formatting and documenting the incident or service related information. Dispatches public safety personnel. Relays information and data as required for resolution, referral, or response to an incident or service request. Responds to requests for information from citizens. Assists citizens in completing departmental forms. Generates correct, complete, and concise records of public safety services requests in accordance with policies and procedures. Maintains departmental records; records information and enters data into computer information system; performs other clerical work as assigned. Maintains communications equipment.

Distinctive Features of Position

Duties are stationary …required to sit at telephone/radio console for extended periods of time. Most work is verbal…must receive, evaluate and produce verbal information. Situations are random and duties are reactive…calls/situations are unpredictable. Multiple activities are performed simultaneously and there are frequent interruptions. Interactions with many different people and agencies are required on a daily basis, often at the same time. The work structure is rigid…must work within a framework of many rules, procedures and regulations. Actions and decisions are highly visible… all phone calls and radio transmissions are taped. There is a high level of responsibility with serious consequences if a call or incident is not handled correctly, leading to personal injury or death or loss/destruction of property. Unpleasant situations are encountered and must be dealt with appropriately. Work is often repetitive and alternates between periods of high activity and low activity. Sensitive information is encountered and accessible…discretion must be used. Safety of the public and field officers depends upon how, with little time to spare, duties are performed, information is provided and decisions are made. Public relations are of high importance…The only contact citizens often have with the Police and Fire Departments is through the dispatch center. Your demeanor and competence in handling calls from the public combine to form what is often the first impression that people have about law enforcement agencies.

MINIMUM QUALIFICATIONS

Education & Experience:
 Any combination of education and experience that provides the knowledge and abilities shown above is qualifying.A typical way of obtaining such qualifications is a High School diploma, or equivalent, and work experience which displays dependability and ability to function under stress.

Knowledge, Skills, & Abilities:

Ability to communicate clearly and concisely in person, by telephone, and in writing. Ability to assist the public and maintain favorable public relations. Ability to make decisions and judgments based on common sense and values. Ability to maintain composure in stressful situations. Ability to multi-task in a variety of situations. Ability to follow written and verbal instructions. Ability to remember and recall detailed information. Ability to work well with others in a team environment. Knowledge of computer database and word processing equipment; ability to perform data entry and prepare routine correspondence using such equipment. Ability to read, write, and spell the English language.

SPECIAL REQUIREMENTS FOR HIRE & CONTINUED EMPLOYMENT

Must not smoke tobacco. Must meet the Town’s requirement relative to residing within the distance defined in the Collective Bargaining Agreement. After receiving training provided by the Concord Police Department, must obtain and maintain all certifications required by State and Department regulations including, but not limited to:Emergency Medical Dispatch (EMD), CPR, E-911, and APCO Telecommunications.

PREFERRED QUALIFICATIONS

College education. Experience with IMC/Tritech computer aided dispatch systems. Certifications in police/fire telecommunications including but not limited to Emergency Medical Dispatch (EMD) and APCO Telecommunications. Training in stress management and crisis intervention. Knowledge of legal issues affecting police/fire dispatch. First Responder Training. CPR Certification. E-911 Certification. LEAPS/CJIS Certification.

  • Public Safety Dispatcher

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Concord, United States Town of Concord, MA Full time

    Public Safety DispatcherAre you looking for a job where you can make a difference in people's lives? We are seeking responsible individuals to work in a fast-paced combined police, fire & EMS communications center.This is an exciting opportunity to play a critical role in Concord's public safety operations. Excellent communication skills and ability to...

  • Service Administrator

    7 days ago

    Concord, United States Linder Industrial Machinery Company Full time

    Job DescriptionJob DescriptionSERVICE ADMINISTRATOR – JOB DESCRIPTIONAssist field service dispatch and shop foreman in daily workflow.Assist service manager as required.Administration of work order system, supporting documentation and invoicing.Assist with timecards and gatekeeper for technician time keepingAssist in parts ordering and parts process backup...

  • HVAC Technician

    7 days ago

    Concord, United States Hoosier Heating and Air Conditioning, Inc. Full time

    Job DescriptionJob DescriptionHoosier Heating and Air Conditioning, Inc. is looking to fill the position of a full-time HVAC Service Technician to provide outstanding customer service while preforming quality residential and light commercial service in the greater Concord, North Carolina and Charlotte, North Carolina area.ABOUT US:Hoosier Heating and Air...

  • Maintenance Technician III

    Found in: beBee S US - 7 days ago

    Concord, United States Great Wolf Resorts Full time

    Job DescriptionPay: $21.50 per hour The Maintenance Technician 3 oversees the day to day engineering operations in an upscale hotel environment when the Assistant Director is not available. This includes but is not limited to project management, general life safety, engineering staff supervision, scheduling, and ordering, working with vendors and when needed...

  • Maintenance Technician III

    Found in: beBee jobs US - 7 days ago

    Concord, New Hampshire, United States Great Wolf Resorts Full time

    Job DescriptionPay: $21.50 per hour The Maintenance Technician 3 oversees the day to day engineering operations in an upscale hotel environment when the Assistant Director is not available. This includes but is not limited to project management, general life safety, engineering staff supervision, scheduling, and ordering, working with vendors and when needed...

  • Resident Engineer

    7 days ago

    Concord, United States John Turner Consulting Full time

    Job DescriptionJob DescriptionJohn Turner Consulting, Inc. (JTC) is looking for a Resident Engineer to join our Construction Engineering and Inspection team with current opportunities in the Concord, NH area.Successful candidates will possess an outstanding attention to detail, ability read and understand construction documents, accurately document and...

  • Cashier (Seasonal)-17

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Concord, United States Michaels Stores Full time

    Cashier (Seasonal)-17 page is loaded **Cashier (Seasonal)-17** **Cashier (Seasonal)-17** locationsConcord-86 D'Amante Dr time typePart time posted onPosted Yesterday job requisition idR00116166 Store - CONCORD, NH**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Track Operations Coordinator

    7 days ago

    Concord, United States Charlotte Motor Speedway Full time

    Charlotte Motor Speedway is the heart of Speedway Motorsports’ nationwide network of entertainment venues. The company maintains a consistent focus on four core principles: Take care of teammates Be known for remarkable events Positively impact the community Profitably improve Summary : Lead by the Track Operations Manager, the Track Operations Coordinator...

  • Track Operations Coordinator

    6 days ago

    Concord, United States CareerBuilder Full time

    Charlotte Motor Speedway is the heart of Speedway Motorsports nationwide network of entertainment venues. The company maintains a consistent focus on four core principles: Take care of teammates Be known for remarkable events Positively impact the community Profitably improve Summary : Lead by the Track Operations Manager, the Track Operations Coordinator...

  • Electrical Engineer 3-10 years of experience in MEP

    6 days ago

    Concord, United States Consulting Engineering Services Full time

    Company Overview Founded in 1994, Consulting Engineering Services (CES) is a mechanical, electrical, plumbing, fire protection engineering and commissioning firm with 180+ employees in eight national offices. CES specializes in the design of custom building systems for projects across the United States. We are a dedicated team of knowledgeable professionals...

  • Electrical Engineer 3-10 years of experience in MEP

    1 week ago

    Concord, United States Consulting Engineering Services Full time

    Company Overview Founded in 1994, Consulting Engineering Services (CES) is a mechanical, electrical, plumbing, fire protection engineering and commissioning firm with 180+ employees in eight national offices. CES specializes in the design of custom building systems for projects across the United States. We are a dedicated team of knowledgeable professionals...

  • Maintenance Technician

    Found in: beBee jobs US - 7 days ago

    Concord, New Hampshire, United States Harbor Management Full time

    Description:BASIC FUNCTIONMaintains physical condition of entire property.RELATIONSHIPSReports to Maintenance Superintendent and/or On-Site Manager.Maintains relationships with other staff members.Maintains relationships with suppliers, vendors, and professionals servicing the company or property.Requirements:RESPONSIBILITIESThe activities listed below are...

  • Associate Director of Human Resources

    6 hours ago

    Concord, United States Emerson Hospital Full time

    Associate Director of Human Resources Job Ref: 29118 Category: Professional & Management Location: Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Human Resources Schedule: Full Time Shift: Day shift Hours:...

  • Project Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Concord, California, United States Flatiron Construction Corp Full time

    Overview: Join the Northern California Flatiron Team - our NorCal District currently has 6 projects in the construction phase and several more breaking ground in 2024!  As a Project Manager supporting our NorCal projects, you will manage a single project contract to ensure that budget, project personnel and production schedule is completed in compliance...

  • Case Manager

    7 days ago

    Concord, United States Trinity Center Walnut Creek Full time

    Job DescriptionJob DescriptionSummaryOur Housing Member Advocate/Case Manager has a critical role in the caring, professional supportive services we offer to our members around housing. This person will work directly with a caseload of clients from a varied cultural background, provide case management, maintain all case noting through our coordinated entry...

  • Assistant Research Engineer

    3 days ago

    Concord, United States The State of New Hampshire Full time

    State of New Hampshire Job Posting Department of Transportation Bureau Materials and Research 5 Hazen Drive / Concord, NH ASSISTANT RESEARCH ENGINEER (CIVIL ENGINEER IV) 40 Hours per week Position #17206 The starting pay range for this position is $30.72 - $41.76 per hour This position offers a _Trainee Status* _at the following pay rate: $29.43per...

  • College Park Vice Principal High School 2024-25 SY #1515

    Found in: Talent US C2 - 2 weeks ago

    Concord, United States Mt. Diablo Unified School District Full time

    MT DIABLO UNIFIED SCHOOL DISTRICT Primary Function Assists the principal with the planning, organization, and administration of the school and the educational program. Assumes responsibility for such areas as curriculum development, instructional program leadership, the guidance program, supervision and student discipline, community relations, student...

  • GERIATRIC HEALTH NURSE

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Concord, MA 01742, USA, United States The Town of Concord Massachusetts Full time

    Geriatric Health NurseThe Town of Concord is looking for a Geriatric Health Nurse to perform clinical and administrative work in health maintenance and promotion, disease prevention, emergency preparedness, and health education. Responsible for planning and implementing clinics at the Council on Aging, arranging trainings and speakers, conducting home...

  • SKILLBRIDGE EMT

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Concord, CA 94519, USA, United States GLOBAL MEDICAL RESPONSE Full time

    MUST BE ACTIVE-DUTY MILITARY TO QUALIFYGlobal Medical Response (GMR) is proud to be an authorized provider of the DOD SkillBridge program, offering Service Members the opportunity to gain valuable civilian work experience in the medical response industry through training and internships.Under the SkillBridge program, GMR hosts active-duty U.S. Military...

  • MEDICATION AIDE

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Concord, NC 28027, USA, United States Therapeutic Alternatives, Inc. Full time

    Assist in the administering of medications to residents in an Assisted Living Community as ordered and directed by the attending physician, your supervisor and ED/Administrator.  The administration of medications shall be in accordance with established nursing standards, the policies, procedures and practices of the community, and the requirements of the...