Jewelry Television

JOB SUMMARY:

This is a position of development for candidates to grow into future supervisors in the Customer Care Department. This is a competitive full time six month training program. Trainees will have in-depth training and experience in the areas of sales, customer experience, live chat, sales retention, workforce management, employee engagement, coaching and counseling, conflict resolution, performance management, and other responsibilities necessary to manage the day to day operations of the customer facing end of Jewelry Television. In each rotation trainees will experience the inner workings of critical components of the business. In addition to class room and hands-on training, special projects may be assigned.

RESPONSIBILITIES:

Process inbound Sales and Service CallsIdentify opportunities and suggest process improvements in regards to world class serviceProcess in and outbound sales via Live Chat platformResolve escalated sales/service callsManage representative calls and questionsIdentify coaching opportunities via Quality Assurance processConduct informal coaching, and participate in formal coaching conversationsWork with CC leadership team to enhance employee engagementIdentify staffing gaps and opportunitiesSupport WFM (Workforce Management) by watching and reacting to live show demandsSupport direct Supervisor in the day to day management of the team focusing on a great customer experienceUphold all department standards and proceduresProfessionalism is a must, trainees will conduct themselves in a professionally at all times

QUALIFICATIONS:

College degree and/or 2 plus years of Customer Service experience preferredExcellent customer service skillsStable work history or proven track record of academic accomplishmentDemonstrated competencies in sales, service, leadership abilityComputer literateAbility to adapt and react in a fast paced environmentAbility to communicate effectively written and verbal

JTV Perks:

Outstanding employee benefit program with medical, dental and vision coverage available401(k) Generous personal/vacation accrual policyGreat employee discount program through local vendorsExceptional employee discount on JTV product24-hour private Fitness Center for all JTV employees and their immediate familyOur employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.

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