Assistant General Manager

3 weeks ago

Milwaukee, United States FreshFin Full time

At FreshFin, our Mission is to promote a healthier lifestyle in our communities by serving great-tasting, nutritious food with excellent value and service.
Our Vision is to make a positive impact in every community that we are a part of. We continuously find ways to make our Team Members’ and customers’ lives better and healthier through fresh, thoughtful food. Through our fresh ingredients, hand-crafted menu, and customer-focused service, we are creating a healthy experience that everyone can afford and enjoy

What FreshFin Can Offer You

  • Hourly Wage + Generous Tip Guarantee: The job pay range includes guaranteed tips. You benefit financially when your shop performs well
  • Paid Time Off (PTO): All Crew Members are eligible for PTO after 90 days of employment.
  • 401(k) Match: All team members are eligible for our 401(k) match (4% company match) after 90 days
  • Flexible Schedule: We know you have a life outside of work, and we strive to be flexible with scheduling to accommodate your needs. No late nights, either
  • Training & Development: We offer a robust training program designed to elevate your understanding of the fast-casual industry through cross-training in both front-of-house and kitchen operations.
  • Free Meal During Each Shift: It’s healthy, customizable, and (most importantly) tasty
  • Career Growth Opportunities: We are growing With growth comes career opportunities, and we prefer to promote from within whenever possible.

Job Details

FreshFin is changing the fast-casual dining experience, and we want you to be a part of it as the Assistant General Manager of our FreshFin Milwaukee - East Side/Downtown shop

Our Assistant General Managers (AGMs) assist our General Managers overseeing a full-service back of house operation, as well as an upscale fast-casual front of house model.

Who You Are:

Our AGMs recognize that the administrative aspects of their role are important to maintaining the financial health of their shop and they assist with things like Team communication, vendor purchasing, receiving deliveries, food safety and prep standards, customer service and recovery, and monitoring inventory levels to minimize food waste and optimize food cost.

You aren’t afraid to get in the dish pit or help dice tuna. You lead by example, and you don’t ask Team Members to do anything you wouldn’t do yourself. Above all else, you are laser-focused on providing a memorable dining experience to our guests that makes them want to return to our shops again and again

Role and Responsibilities:

  • You have at least 1 or 2 years of prior experience in a similar role.
  • Your willingness to support both front of house and kitchen operations.
  • If you have previous experience in a full-service dining or fast-casual restaurant, that’s a plus
  • You are focused on training the Team both in the kitchen and front-of-house, and holding the Team to the company standards.

When supporting the kitchen, you will have the opportunity to:

  • Use your culinary skills by preparing proteins, vegetables, and sauces to FreshFin specifications and standards.
  • Work on the food line and prepare our delicious bowls to exact recipe standards and within ticket time expectations.

When supporting the front-of-house, you will have the opportunity to:

  • Make a great first impression by enthusiastically welcoming guests into the shop and clearly communicating your knowledge of our menu and restaurant promotions/specials.
  • Exude your passion for FreshFin’s great-tasting, nutritious food by making menu recommendations. With a free meal each shift, you’ll be able to sample it all
  • Accurately take guest food and/or beverage orders and input those orders into our point-of-sale system with a high degree of attention to detail to enable the kitchen team to prepare food to exact customer specifications.
  • Keep guests happy by retrieving and delivering food to guests in a timely, friendly, and efficient manner.

When supporting the General Manager, you will have the opportunity to:

  • Train and enforce food safety, and company and quality standards with the Team.
  • Track food waste and find ways to minimize waste which impacts the shop's profitability.
  • Assist with vendor purchasing and inventory management.
  • Help with customer recovery and training a high level of customer service with the Team.
  • Learn about sales tracking and forecasting, P&L management, and driving shop sales and profitability.
  • Step in as the "Acting GM" when the GM is away from the shop and drive FreshFin's core values with the Team and customers.

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