![Freddie Mac](https://media.trabajo.org/img/noimg.jpg)
Product Analysis Professional
2 months ago
At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.
Job Description Summary
Leads initiatives to analyze complex business/product problems to be solved with automated systems. Advises teams by providing technical and strategic insights to identify and address business/product issues and opportunities and ensures that technical procedures align with the business/product vision. Responsible for acting as the primary interface between technology and a specific business product. Identifies needs of the users/customers and recommends alternative methods for meeting those needs. Facilitator of knowledge sessions with subject matter experts and stakeholders across the company. Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable. Works under limited direction Independently determines and develops approach to solutions. Work is evaluated upon completion for adequacy in satisfying objectives. Represents the organization as the principal customer contact on contracts and often performs project leadership role. Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines. College Degree or equivalent experience; advanced studies/degree preferred. Typically has 3-5 years related experience.
Hiring Requirements
Position Overview:
Do you have a passion for understanding customer needs and using cutting edge technology to quickly deliver value? Are you a problem-solver? Do you love learning technology? Do you thrive in a fast-paced and constantly evolving environment?
Our Impact:
We are a fast-paced team that manages the contract lifecycle technology in Freddie Mac Single-Family.
Your Impact:
Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
Troubleshoot product questions and technical challenges
Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
Create test scripts and test product features
Demo solution options, existing functionality, and new functionality in various business settings
Understand and proactively utilize agile practices
Actively participate in all agile ceremonies to understand concerns from developers'/testers/ leadership and provide strategic solutioning to roadblocks.
Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce
Understand and quickly learn Icertis and Salesforce technology and value
Understand and quickly learn business use cases and needs
Quickly responds and provides support to stakeholders for production issues and questions
Completes administrative updates and changes in production
Supports production releases by completing necessary steps part of the implementation plan and completes validations
Supports user acceptance testing (UAT), development, and deployment support (including conducting manual testing, providing functional configuration, and attending after hours deployments)
Ability to create concise material explaining complex topics to senior leadership and stakeholders
Responsible for acting as the primary interface between technology infrastructure and specific business functional areas
Identify business unit requirements, create project, and process specifications, coordinate with application, product, and project teams to ensure that projects are on schedule and within budget
Update/Compile required documentation as needed
May have a dual reporting relationship to technology and to business functional unit management
Develops resolutions to problems of limited scope following specific detailed procedures
Qualified candidate will possess strong analytical skills
Additionally, the ability to handle multiple assignments simultaneously
Build and grow relationships with internal business partners and offer creative and innovative solutions to a variety of requests and issues.
Experience with access, SOX compliance requirements, audit, and deal flow processes are a plus, along with contracting processes and overall experience with Freddie Mac business also a plus
Qualifications:
Bachelor's Degree or equivalent work experience
3-5+ years of work experience
3+ years of related experience in change management and/or business operations.
Knowledge and experience in the primary or secondary lending markets
In depth understanding of Freddie Mac system functionality highly desirable
Agile product delivery experience, including requirements gathering, writing user stories, and using Jira technology
Intermediate to advanced SQL experience
In depth understanding of Microsoft Excel – Formatting, formulas, and macros
A technical background (computer science degree/ certifications/ technical work experience) is highly desirable
Understanding of end-to-end software development lifecycle (SDLC)
Exceptional communication and interpersonal skills
Strong organizational skills and attention to detail
Keys to Success in this Role:
Ability to work outside of usual 9-5 hours (in addition to the normal hours). Average expected after hours work include:
Template updates: ~2x per week (1 hr. each)
Application Deployment: 4x per year (4 hrs. each)
Support for infrastructure changes: 4x per year (2 hrs. each)
Exceptional interpersonal, technical, and organizational skills
Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
Excellent verbal and written communication skills, technical awareness, and leadership abilities
Passion for driving value to customers
Intellectual agility and interpersonal flexibility
Proven problem solving, analytical skills
Ability to develop strong partnerships and working relationships
Must be a team player and able to work collaboratively with and through others
Demonstrated ability to interact with both business and technical personnel to solve business challenges
Current Freddie Mac employees please apply through the internal career site.
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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