Product Analysis Professional

JOB DESCRIPTION

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Job Description Summary

Leads initiatives to analyze complex business/product problems to be solved with automated systems. Advises teams by providing technical and strategic insights to identify and address business/product issues and opportunities and ensures that technical procedures align with the business/product vision. Responsible for acting as the primary interface between technology and a specific business product. Identifies needs of the users/customers and recommends alternative methods for meeting those needs. Facilitator of knowledge sessions with subject matter experts and stakeholders across the company. Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable. Works under limited direction Independently determines and develops approach to solutions. Work is evaluated upon completion for adequacy in satisfying objectives. Represents the organization as the principal customer contact on contracts and often performs project leadership role. Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines. College Degree or equivalent experience; advanced studies/degree preferred. Typically has 3-5 years related experience.

Hiring Requirements

Position Overview:

Do you have a passion for understanding customer needs and using cutting edge technology to quickly deliver value? Are you a problem-solver? Do you love learning technology? Do you thrive in a fast-paced and constantly evolving environment?

Our Impact:

We are a fast-paced team that manages the contract lifecycle technology in Freddie Mac Single-Family.

Your Impact:

Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective

Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners

Troubleshoot product questions and technical challenges

Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve

Create test scripts and test product features

Demo solution options, existing functionality, and new functionality in various business settings

Understand and proactively utilize agile practices

Actively participate in all agile ceremonies to understand concerns from developers'/testers/ leadership and provide strategic solutioning to roadblocks.

Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce

Understand and quickly learn Icertis and Salesforce technology and value

Understand and quickly learn business use cases and needs

Quickly responds and provides support to stakeholders for production issues and questions

Completes administrative updates and changes in production

Supports production releases by completing necessary steps part of the implementation plan and completes validations

Supports user acceptance testing (UAT), development, and deployment support (including conducting manual testing, providing functional configuration, and attending after hours deployments)

Ability to create concise material explaining complex topics to senior leadership and stakeholders

Responsible for acting as the primary interface between technology infrastructure and specific business functional areas

Identify business unit requirements, create project, and process specifications, coordinate with application, product, and project teams to ensure that projects are on schedule and within budget

Update/Compile required documentation as needed

May have a dual reporting relationship to technology and to business functional unit management

Develops resolutions to problems of limited scope following specific detailed procedures

Qualified candidate will possess strong analytical skills

Additionally, the ability to handle multiple assignments simultaneously

Build and grow relationships with internal business partners and offer creative and innovative solutions to a variety of requests and issues.

Experience with access, SOX compliance requirements, audit, and deal flow processes are a plus, along with contracting processes and overall experience with Freddie Mac business also a plus

Qualifications:

Bachelor's Degree or equivalent work experience

3-5+ years of work experience

3+ years of related experience in change management and/or business operations. 

Knowledge and experience in the primary or secondary lending markets

In depth understanding of Freddie Mac system functionality highly desirable

Agile product delivery experience, including requirements gathering, writing user stories, and using Jira technology

Intermediate to advanced SQL experience

In depth understanding of Microsoft Excel – Formatting, formulas, and macros

A technical background (computer science degree/ certifications/ technical work experience) is highly desirable

Understanding of end-to-end software development lifecycle (SDLC)

Exceptional communication and interpersonal skills

Strong organizational skills and attention to detail

Keys to Success in this Role:

Ability to work outside of usual 9-5 hours (in addition to the normal hours). Average expected after hours work include:

Template updates: ~2x per week (1 hr. each)

Application Deployment: 4x per year (4 hrs. each)

Support for infrastructure changes: 4x per year (2 hrs. each)

Exceptional interpersonal, technical, and organizational skills

Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines

Excellent verbal and written communication skills, technical awareness, and leadership abilities

Passion for driving value to customers

Intellectual agility and interpersonal flexibility

Proven problem solving, analytical skills

Ability to develop strong partnerships and working relationships

Must be a team player and able to work collaboratively with and through others

Demonstrated ability to interact with both business and technical personnel to solve business challenges

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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