Training and Field Support Specialist

3 weeks ago

Huntsville, United States NANA Full time

Job Summary:

Suvi is looking for a Training & Field Support Specialist to work in Huntsville, AL. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today

Responsibilities

Job responsibilities:

Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.

Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.

Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.

Undertakes travel to deliver training sessions, adapting to diverse locations as needed.

Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

Minimum Qualifications:

Active Top Secret with SCI Eligibility.

Must be comfortable and available for 25% travel.

Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.

A formal education in an IT subject, training, or education-related field is desired.

Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).

Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).

Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).

Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).

Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.

Experience using analytic tools and databases to support intelligence analysis and production.

Requires excellent oral and written communication skills and outstanding customer service.

Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, . Contractors shall be able to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

Desired Qualifications:

Knowledge and experience in Intelligence Specializations to include experience in using the TAC government system, FADE, and ANB.

Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Job: Security, Intelligence & Defense Analysis

Travel: Yes, 25% of the time

Organization: Suvi Global Services

Clearance: TS with SCI Eligibility

Work Type: On-Site

Remote: No

ReqID: 2024-9132

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