Corporate Communications Manager

4 weeks ago

Springfield, United States PacificSource Full time
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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The Corporate Communications Manager is responsible for the strategic execution of corporate external communications for the organization. This individual will be entrusted with developing and executing communication plans that not only convey our vision and goals but also navigate sensitive situations with poise and clarity. We are seeking a candidate who possesses strong communication skills coupled with a strategic mindset who can think critically about messaging and tailor it appropriately for different audiences, including the media, the public, internal and external stakeholders while driving engagement across various platforms. Strong attention to detail, strategic thinking, and the ability to adapt messaging for different audiences and platforms are essential.

Essential Responsibilities:
  • Develop robust communication plans that outline clear protocols and messaging strategies. Anticipate and prepare for various scenarios, establish communication channels, prepare clear messaging, train and prepare internal staff as necessary.
  • Craft effective content for various channels including press releases, social media, website, internal communications, etc. ensuring consistency in message and tone for all relevant audiences including brokers, employers, providers, members and the community.
  • Oversee and monitor public perception, proactively address any issues or concerns, and reinforce positive brand messaging through strategic communication initiatives. Collaborate with Advertising and Public Relations Manager as needed to ensure continuity of approach.
  • Continuously monitor media coverage, social media conversations, and other relevant channels to stay ahead of potential issues and understand public sentiment.
  • Analyze data and feedback to inform communication strategies, identify emerging trends, and adjust tactics as needed.
  • Coordinate business activities by maintaining collaborative partnerships with key departments.
  • Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.
  • Maintain consistency in tone, voice, and messaging with the corporate brand identity to align with and reinforce the organization's brand and reputation.
  • Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.

Supporting Responsibilities:
  • Meet department and company performance and attendance expectations.
  • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
  • Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of 5 years of experience in a communications or public relations role. Supervisory experience preferred.

Education, Certificates, Licenses: Bachelor's degree in communications, Journalism, Public Relations, or a related field. Additional 5 years of professional experience in lieu of a degree.

Knowledge: Excellent written and verbal communication skills, with a knack for storytelling. Proficiency in digital marketing and social media strategy. Ability to work under pressure and manage multiple projects simultaneously. Strong analytical skills and the ability to use data to inform communications strategies. Demonstrated ability to develop and implement successful communications strategies. Strong media relations skills and a network of media contacts.

Competencies

Building Trust

Building a Successful Team

Aligning Performance for Success

Building Partnerships

Customer Focus

Continuous Improvement

Decision Making

Facilitating Change

Leveraging Diversity

Driving for Results

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:
Accountable leadership, Collaboration, Communication, Data-driven & Analytical, Delegation, Listening (active), Situational Leadership, Strategic Thinking

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
  • We are committed to doing the right thing.
  • We are one team working toward a common goal.
  • We are each responsible for customer service.
  • We practice open communication at all levels of the company to foster individual, team and company growth.
  • We actively participate in efforts to improve our many communities-internally and externally.
  • We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
  • We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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