Senior Guest Service Manager

3 weeks ago

Oklahoma City, United States Parking Management Company Full time

Description

Company: Parking Management Company - PMC

Job Title: Senior Valet Parking Manager

Position Type: Salary

Pay: Salary + Bonus Opportunities

PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior Valet Parking Manager to lead our team in delivering exceptional guest experiences. If you have hospitality passion, proven leadership ability, and a growth mindset, explore this opportunity to contribute to a fast-growing, inclusive company with competitive pay and benefits.

.

As a Valet Senior Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. YResponsibilities include overseeing the hiring, training, and discipline/accountability of staff, cultivating relationships with associates and managing each account, handling revenue, payroll, and claims, and actively participating in shifts. This role is classified as a senior manager position and involves responsibilities across multiple sites.

.

Essential Duties and Responsibilities:

Work a minimum of 40 hours on-site at account(s). Create the weekly valet schedule for assigned account(s). Assume a leadership role for one primary site; coach and support the operations of 2-3 additional sites. Bring 5+ years of experience in leading and managing large complex operations and/or 2+ years in multi-site leadership. Lead the hiring, training, and discipline/accountability process for all staff. Establish and maintain robust relationships with associates and clients at each assigned account while fostering a collaborative and positive working environment. Work shifts, demonstrating proper key handling and overseeing the safe and efficient parking and retrieval of vehicles. Serve as a player-coach, actively involved in day-to-day operations. Ensure associates are compliant on all onboarding tasks, as well as professionally trained/certified before working their first shift. Identify, coach, and train associates for internal promotion. Conduct a weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by the established deadline. Manage revenue, payroll, and claims to optimize financial performance. Provide leadership and oversight to ensure associates consistently deliver high-quality service. Be prepared for on-call problem-solving 24/7. Perform other duties as assigned by Area Manager or Regional Director. Use of personal cell phones may be required for work purposes.

Qualifications

Qualifications:

Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience Proven track record of success in leading, motivating, and developing teams Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines Attention to detail and a commitment to maintaining the highest standards of service quality Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management Use of personal cell phones may be required for work purposes This list is not all inclusive 

.

Benefits:

Competitive salary commensurate with experience Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations Professional development opportunities, including training, conferences, and mentorship programs

.

Why Join PMC:

Career Growth: PMC offers continuous growth opportunities. Dynamic Team: Be part of a dynamic and collaborative team environment. Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace. Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges.

.

How to Apply:

If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you

.

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now " and let's start a conversation We're eager to welcome the next member into our PMC family.

.

.

  • Senior Guest Service Manager

    1 week ago

    Oklahoma City, United States Parking Management Services Full time

    Job DetailsJob Location Oklahoma City OK - Oklahoma City, OK DescriptionCompany: Parking Management Company - PMC Job Title: Senior Valet Parking Manager Position Type: Salary Pay: Salary + Bonus Opportunities PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior...

  • Senior Guest Service Manager

    4 weeks ago

    Oklahoma City, United States Parking Management Services Full time

    Job DetailsJob Location Oklahoma City OK - Oklahoma City, OK DescriptionCompany: Parking Management Company - PMC Job Title: Senior Valet Parking Manager Position Type: Salary Pay: Salary + Bonus Opportunities PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior...

  • Guest Service Lead

    3 weeks ago

    Oklahoma City, United States Canva Full time

    Release Well-Being Center is a rapidly growing wellness center. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and nourishing food. We were recently named one of the top 5 best places to work and most innovative workplace by Metrowest Daily News! We are looking for qualified applications to join our team of mindful...

  • Guest Service Lead

    1 week ago

    Oklahoma City, United States Canva Full time

    Release Well-Being Center is a rapidly growing wellness center. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and nourishing food. We were recently named one of the top 5 best places to work and most innovative workplace by Metrowest Daily News! We are looking for qualified applications to join our team of mindful...

  • Guest Service Lead

    3 weeks ago

    Oklahoma City, United States Canva Full time

    Release Well-Being Center is a rapidly growing wellness center. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and nourishing food. We were recently named one of the top 5 best places to work and most innovative workplace by Metrowest Daily News! We are looking for qualified applications to join our team of mindful...

  • Guest Service Lead

    2 weeks ago

    Oklahoma City, United States Canva Full time

    Release Well-Being Center is a rapidly growing wellness center. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and nourishing food. We were recently named one of the top 5 best places to work and most innovative workplace by Metrowest Daily News! We are looking for qualified applications to join our team of mindful...

  • Guest Service Rep

    2 weeks ago

    Oklahoma City, United States Raymond Management Company Full time

    We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay...

  • Guest Service Rep

    5 days ago

    Oklahoma City, United States Raymond Management Company Full time

    We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay...

  • Guest Services Manager

    1 week ago

    Kansas City, United States Great Wolf Lodge Full time

    Pay: $0 per hour - $0 per hour At Great Wolf, ourGuest Services Managerstrives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Essential Duties & Responsibilities Manages the execution of all operations in Guest Services (e.g., Front Office,...

  • Guest Services Manager

    7 days ago

    Bullhead City, United States Vista Recreation Full time

    Job DescriptionJob DescriptionGuest Services ManagerReports to: Operations Manager/General ManagerClassification: Regular, Full-Time/Part-Time (Non-Exempt), or Seasonal, Part-Time Non-Exempt____________________________________________________________________________________Summary The primary objective of the Job Title is to be responsible for overseeing...

  • Guest Services Internship

    2 weeks ago

    Kansas City, United States Cedar Fair Full time

    **Guest Services Internship** CAROUSEL_PARAGRAPH * Kansas City, Missouri * Customer/Guest Services * 13062 ** Share Job** ** Job Description** **Overview:** **You will be joining a team of customer service professionals, learning the business behind the fun, and developing transferable skills for your future.** Our Ambassadors are essential in leading...

  • Guest Services Tram Driver

    2 weeks ago

    Oklahoma City, United States Oklahoma City Zoo Full time

    Job Description Are you ready to drive excitement and knowledge through the heart of the Oklahoma City Zoo? We're searching for enthusiastic Guest Services Tram Drivers to connect our guests with wildlife and wild places in the most fun and meaningful ways! If you're ready to take the wheel and embark on a wild ride with us, apply now to become a Tram Driver...

  • Guest Services Zipline Guide

    2 weeks ago

    Oklahoma City, United States Oklahoma City Zoo Full time

    Job Description Are you ready to soar to new heights? The Oklahoma City Zoo is looking for enthusiastic Zipline Guides to ensure our guests have an unforgettable experience! If you love the outdoors, have a passion for adventure, and enjoy working with people, this is the perfect job for you. If you're ready for a job that's as exhilarating as it is...

  • Care Manager FT Double Weekend

    1 month ago

    Oklahoma City, United States Morada Senior Living Full time

    Morada Senior Living proudly operates more than 27, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Colorado, Arkansas and Oklahoma, Morada communities together account for more than 2,400 units and offer a full spectrum of senior living and care...

  • Care Manager FT Double Weekend

    1 month ago

    Oklahoma City, United States Morada Senior Living Full time

    Morada Senior Living proudly operates more than 27, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Colorado, Arkansas and Oklahoma, Morada communities together account for more than 2,400 units and offer a full spectrum of senior living and care...

  • Care Manager FT Double Weekend

    1 week ago

    Oklahoma City, United States Morada Senior Living Full time

    Morada Senior Living proudly operates more than 27, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Colorado, Arkansas and Oklahoma, Morada communities together account for more than 2,400 units and offer a full spectrum of senior living and care...

  • Care Manager FT Double Weekend

    2 weeks ago

    Oklahoma City, United States Morada Senior Living Full time

    Morada Senior Living proudly operates more than 27, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Colorado, Arkansas and Oklahoma, Morada communities together account for more than 2,400 units and offer a full spectrum of senior living and care...

  • Guest Service Provider

    3 weeks ago

    Oklahoma City, United States S & AGC 1 LLC Full time

    SUMMARY This Golden Chick location is expanding and looking for an Guest Service Provider to join our team. We have values, vision, and a brand purpose for the future. If you would like to grow with us, then apply to be a part of our team.ESSENTIAL DUTIES AND RESPONSIBILITIES Greets customers with a positive and friendly attitudeEnters orders into POS...

  • Guest Service Provider

    2 weeks ago

    Oklahoma City, United States S & AGC 1 LLC Full time

    SUMMARY This Golden Chick location is expanding and looking for an Guest Service Provider to join our team. We have values, vision, and a brand purpose for the future. If you would like to grow with us, then apply to be a part of our team.ESSENTIAL DUTIES AND RESPONSIBILITIES Greets customers with a positive and friendly attitudeEnters orders into POS...

  • Guest Services Manager

    2 weeks ago

    Park City, United States Steinlodge Full time

    ** Guest Services Manager (Chateaux)** **Job Category****:** Administration **Requisition Number****:** GUEST002605 Showing 1 location **Job Details** **Description** **The Guest Service Manager** would oversee daily operations of the Bell department, Transportation, Ski Valet, Shipping/Receiving, and HOA parking. This person will be responsible for training...