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Patient Access Services Specialist
4 days ago
- Responsible for the scheduling of patient visits (including new, follow-up, cancellations and rescheduling requests)
- Obtains accurate patient information necessary for medical records, governmental requirements, billing and third-party payer needs
- Validates medical, demographic, insurance and financial data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of accurate appointments
- Explains pre-appointment preparation requirements
- Provides patient education about coverage and liabilities; communicates possible payment obligations and personally connects patients to a financial counselor if needed
- Promotes collaboration and service center success
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
- Maintains accountability for accuracy of data collected and entered into systems
- Electronically verifies patient's demographic and insurance information
- Participates in quality improvement processes as requested by supervisor/manager
- Follows cash handling policies and procedures
- High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and Office Management
- Associate's degree is preferred
- Minimum one year of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers required
- Bachelor's degree will be accepted in lieu of one year of work experience
- Must complete outpatient registration program and pass with a score of 90% or higher
- Must pass annual competency exams as required
- Must maintain 95% accuracy on registration quality audits
- Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, etc.) required
- Excellent keyboarding/data entry skills required
- Detail-oriented and organized, with good analytical and problem solving ability
- Ability to function independently and as a team player in a fast-paced environment
- Strong written and verbal communication skills and excellent spelling
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