Players Club Representative

A Players Club Representative serves as Ambassador for the casino, providing assistance, casino information and excellent customer service to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supports the company culture of creating a fun and entertaining experience for internal and external guests.
2. Responsible for promoting positive customer image.
3. Create new accounts to allow patrons to play the electronic games.
4. Update account information for all guests to ensure its accurate and mail able.
5. Responsible for answering phone calls in a timely and accurate manner.
6. Provide information to guests about club program, benefits, promotions and events.
7. Provide guest service to patrons by providing assistance on new games rules, operation of machines, giving out PIN numbers and issuing of benefits.
8. Use a microphone to make announcements regarding promotions, promotion winners, etc.
9. Maintain knowledge of and relay information regarding on-site venues, amenity, events, promotions and attractions; and off-site and local highlights, resources and other "good to know" facts.

QUALIFICATION REQUIREMENTS

1. Must be at least 18 years of age.
2. Previous guest service experience preferred.
3. High School Diploma or G.E.D equivalent required.