Lead Care Professional

1 month ago

Statesville, United States Home Instead Full time

The Core Values of Gibson Care, Inc (dba, Home Instead)

To Honor God in all we Do

To Treat each other with Dignity and Respect

To Encourage Growth in Ourselves and Others

To Build Value in our Service to Others


Objective of the Lead Care Professional position:

The objective of the Lead Care Pro is to provide positive impact to both clients and Care Pro. Lead Care Pro are the single point of coordination and communication with clients. They will ensure that Care Pro are fully utilized as well as addressing any concerns. The Lead Care Pro will provide positive impact to Care Pro retention. The Lead Care Pro is committed to helping the Care Pro assigned to them to find success and fulfillment in being a Care Pro. The Lead Care Pro will perform a variety of duties in the coordination of scheduling service for clients. The Lead Care Pro is responsible for scheduling clients and Care Pro in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

Reflect the core values of Gibson Care, Inc. (d.b.a. an independently owned and operated Home Instead franchise).Reach out to our newest Care Pro to ensure they have a successful start to their career with Home Instead. Ensuring the newest Care Pro are fully scheduled and have a clear understanding of Home Instead policies and procedures.Provide support to Care Pro in a safe environment.Conduct client/Care Pro introductions using the Client/Care Pro Introduction checklist.Conduct and document quality visits each time in contact with the client.Contact new clients in the first 90 days of services using the New Client touchpoint checklist to ensure quality care.Scheduled touchpoints for clients and Care Pro are documented.Check in with the Care Pro(s) providing care to clients to confirm the plan of care is accurate.Communicate changes to members of the client care team and/or Service Coordinator.Confirm the client/Care Pro match is successful.Ensure that all clients within the assigned territory are fully staffed/scheduled daily/weekly/recurring.Act as the emergency fill in Care Pro for short notice open shifts or new client open shifts within the assigned territory-thus ensuring continuity of care for the assigned clients when the regular scheduled Care Pro is not available.Emergency On call responsibilities of one night per week and one weekend per month and/or as scheduled.Coach Care Pro as appropriate to ensure office standards and optimal client care is met at all times. Work with HR to ensure best practices are followed.

Secondary Responsibilities:

Participate in quarterly Care Pro meetings.Perform any and all other functions deemed necessary.

Critical Numbers:

Maintain no more than 70% in Care Pro turnover.Maintain at least 91% in Care Pro utilizationEnsure 100% Care Pro touch points after first shift, first week, first month are performed and documented for Care Pro in assigned territory.Ensure 100% Care Pro six month touch point by the assigned Lead Care Pro per territory documenting specific criteria.Maintain compliance with Home Instead Training StandardsMaintain client schedule two weeks in advance for 100% of clients (exception short notice add on, new clients, etc.)Maintain updated and accurate Care Pro availability and personnel information.Utilize 100% of Care Pro availability each week.Reduce Care Pro overtime to no more than 2.5% per week/month.

Education/Experience Requirements:

High school graduation or the equivalent.Listed as active on the NC NA1 registry (CNA) (or documented plan to complete CNA training and pass exam/be on register within six months).One year of related business experience or an equivalent combination of education and work experience may be considered.Must possess a valid driver’s license.

Knowledge, Skills and Abilities:

Must have an understanding of and uphold the policies and procedures established by Gibson Care, Inc.,(d.b.a. an independently owned and operated Home Instead franchise).Must demonstrate excellent oral and written communication skills and the ability to listen effectively.Must have the ability to work independently, maintain confidentiality of information and meet deadlines.Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.Must demonstrate knowledge of the senior care industry.Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pro and the community.Must present a professional appearance and demeanor.Must have the ability to operate office equipment.Must be patient and congenial on the telephone.Must have computer skills.Must have the availability to work evenings or weekends as required.Must have the ability to perform duties in a professional office setting.Must have the ability to work as a part of a team.Must demonstrate excellent organizational skills.Our Care Pro and Lead Care Pro work collaboratively with our team to change the face of aging in Iredell and Alexander Counties. If you feel lead to apply for this position, please move forward with completion of your application for employment.

  • Lead Home Service Professional

    1 day ago

    Statesville, United States Window Genie Full time

    This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career?At Window Genie, we have an immediate opening for a Lead Home Services Professional. If you're looking for a career advancement opportunity that allows you to work...

  • Lead Home Service Professional

    4 days ago

    Statesville, United States Window Genie Full time

    Job Description This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career? At Window Genie, we have an immediate opening for a Lead Home Services Professional. If you’re looking for a career advancement opportunity that...

  • Sales Professional

    4 weeks ago

    Statesville, United States ASSOCIATED PACKAGING INCORPORATED Full time

    Job DescriptionJob DescriptionDue to continued organizational growth, Associated Packaging Inc., the leading independent national distributor of packaging machinery and consumables, is looking for full-time Sales Professionals to join our team.This is a unique opportunity to learn what it takes to be a successful Sales Professional for Associated Packaging....

  • High Impact Sales Professional

    4 weeks ago

    Statesville, United States Sir Speedy, StatesvilleMooresville NC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsPaid time off High-Impact Sales Professional: Build a Rewarding Career with a Leading CompanyWe're seeking a driven and results-oriented individual to join our growing team as a Sales Professional. In this career-defining position, you'll have the opportunity to make a significant impact...

  • Data Facilities Tech Lead

    2 days ago

    statesville, United States Frye Regional Medical Center Full time

    p>Job SummaryThe OrthoSpine Surgical Tech Team Lead is responsible for coordinating and leading OrthoSpine & Clinical Support Team in providing high-quality patient care. This role involves overseeing the daily operations of OrthoSpine surgery and ensuring compliance with regulatory and quality standards. COMPANY DESCRIPTIONFrye Regional Medical Center,...

  • Lead, Aircraft Maintenance Technician

    4 weeks ago

    Statesville, United States West Star Aviation Full time

    Job Description West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture...

  • Production Supervisor

    1 week ago

    Statesville, United States Accurate Staffing Consultants | Professional Staffing Agency Full time

    Statesville, North Carolina metal fabrication company is looking for a Production Supervisor Join our team of professionals as a production supervisor dedicated to expertise and quality in deep drawing, metal stamping tube bending and laser cutting. We are equipped with a large state of the art facility that can handle any job! Join us and be a part of the...

  • Production Supervisor

    2 weeks ago

    Statesville, United States Accurate Staffing Consultants | Professional Staffing Agency Full time

    Statesville, North Carolina metal fabrication company is looking for a Production Supervisor Join our team of professionals as a production supervisor dedicated to expertise and quality in deep drawing, metal stamping tube bending and laser cutting. We are equipped with a large state of the art facility that can handle any job! Join us and be a part of the...

  • Lead Nuclear Medicine Technologist

    4 weeks ago

    Statesville, United States Piedmont Healthcare PA Full time

    Job DescriptionJob DescriptionDescription:GENERAL SUMMARY OF DUTIES:The Lead Nuclear Medicine Technologist is responsible for the daily operation of the Imaging Department. They are responsible for coordinating patient scheduling and daily work assignments, and serves as a resource for Nuclear Medicine Technologist.ROLE AND RESPONSIBILITIES: Acts as a...

  • Lead Nuclear Medicine Technologist

    2 weeks ago

    Statesville, United States Piedmont HealthCare Full time

    Job Type Full-time Description GENERAL SUMMARY OF DUTIES: The Lead Nuclear Medicine Technologist is responsible for the daily operation of the Imaging Department. They are responsible for coordinating patient scheduling and daily work assignments, and serves as a resource for Nuclear Medicine Technologist. ROLE AND RESPONSIBILITIES: Acts as a resource to...

  • Lead Nuclear Medicine Technologist

    2 weeks ago

    Statesville, United States Piedmont Healthcare PA Full time

    Job DescriptionJob DescriptionDescription:GENERAL SUMMARY OF DUTIES:The Lead Nuclear Medicine Technologist is responsible for the daily operation of the Imaging Department. They are responsible for coordinating patient scheduling and daily work assignments, and serves as a resource for Nuclear Medicine Technologist.ROLE AND RESPONSIBILITIES: Acts as a...

  • Behavioral Health Technician

    3 weeks ago

    Statesville, United States Community Health System Full time

    Job Description Behavioral Health Technician - Full-Time Days Job Summary The Behavioral Health Technician, acts as a role model and provides direct care for patients under the supervision of professional staff. Recognizes and assists with appropriate interventions for patient problems, records on the medical chart, facilitates education groups, assists...

  • Hospice Registered Nurse

    2 days ago

    Statesville, United States Gentiva Hospice Full time

    Our Company:  Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...

  • Hospice Registered Nurse

    4 days ago

    Statesville, United States Gentiva Hospice Full time

    Our Company:  Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...

  • Pharmacy Intern

    23 hours ago

    Statesville, United States CVS Health Full time

    You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary As a Pharmacy Intern, you have...

  • RN / Home Healthcare Nursing Job in Statesville, North Carolina / Hospital. Job in Statesville Allied-IT Jobs

    1 month ago

    Statesville, United States Kindred at Home Full time

    I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and...

  • Full Time General Surgery

    1 month ago

    Statesville, North Carolina, United States Enterprise Medical Recruiting Full time

    Enterprise Medical Recruiting is assisting a financially sound, non-profit organization in adding an experienced board-certified/board-eligible Breast Surgeon to their team. They seek a caring fellowship-trained Breast Surgeon to help build an expanding practice in a Central North Carolina metro suburb. Practice Information:Fellowship-trained breast...

  • School Based Therapist- Multiple Positions Available

    3 weeks ago

    Statesville, United States Public School of North Carolina Full time

    JOB DESCRIPTION: SCHOOL-Based Mental Health (SBMH) therapist General Statement of Job: The SBMH Therapist works under the direct supervision of a Clinical Supervisor qualified and experienced in school-based services. This position provides on-site therapy to school site(s) and families as directed by the Clinical Supervisor or the Director of Student of...

  • Travel Nurse

    1 week ago

    Statesville, United States NationWide Therapy Group Full time

    NationWide Therapy Group is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Statesville, NC. Shift: 3x12 hr nights Start Date: 06/03/2024 Duration: 13 weeks Pay: $1958.4 / Week About NationWide Therapy Group:Nationwide Therapy Group is a leading provider of healthcare staff in all 50 states. We specialize in...

  • Press Brake Operator

    4 weeks ago

    Statesville, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionPress Brake OperatorPay Rate: $18.00Location: Statesville, NCHours: Full-time, Mon-Fri, 6am-2:30pmJoin our team as a Press Brake Operator. This position, located in Statesville, NC, for Press Brake and Laser Department, plays a vital role in ensuring high-quality and efficient programs for our Press Brakes. Reporting to the...