Patient Access Coordinator

3 weeks ago

Iowa City, United States University of Iowa Full time

The Patient Access Coordinator will provide leadership in the UI Patient Access Center (UI PAC) and assist with the coordination and administration of outpatient clinical scheduling in the UI PAC and UI Health Care.

*This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the and .

Responsibilities:

Provide leadership in the UI Patient Access Center. Provide functional supervision to scheduling and support staff members, under the direction of the Patient Access Manager. Schedulepatient appointments and provide phone coverage to meet business needs. Overbook appointments as needed. May have additional levels of access as assigned. Assist in managing, coordinating and directing scheduling services. Assist in assuring the compliance of tasks, compliance goals, and patient satisfaction expectations. Assist in activities related to scheduling system upgrades. Complete special projects or implement pilot programs as directed by supervisor. Serve as a collaborator with many departments at UI Healthcare including but not limited to: leadership teams in each department, PFS, HCIS Epic teams as well as many others. May analyze, monitor and report data, information and reports. May perform other duties as assigned. Serve as first point of contact for scheduling and support staff. Maintain an effective working relationship with faculty, staff, students and across multiple UIHC support departments. Review, respond and resolve requests and issues from staff and patients. Monitor Cisco and assign/reassign the daily work of staff based on business needs Support the work and strategic goals of the UI Patient Access Center. Host and attend meetings at the discretion of your manager. Train new staff and retrain existing staff as needed. Assist with the development and implementation of policies and practices to improve services for the UI PAC. Help communicate and ensure compliance with new policies, guidelines, or expectation changes and initiatives. Identify any issues and look for efficiencies within our electronic scheduling systems and other processes.  Assist the Patient Access Manager by providing functional supervision over scheduling and support staff including training, scheduling and assigning work, establishing work priorities, and managing ELMS timecard requests. Assist the Patient Access Manager on the performance of staff. May assist with performance evaluations. 

Required Qualifications:

A Bachelor’s Degree or the equivalent combination of education and experience.  Typically 1 – 3 years administrative experience.  Excellent written and verbal communication skills. Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.  Proficiency in working and understanding computer spreadsheet and database applications. Experience directing the work of employees in a leadership role.

Desired Qualifications:

Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations. Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments. Commitment to customer and employee satisfaction. Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines. Experience working in a contact center environment. Proficiency in Microsoft applications including OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.

Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

Resume Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact kaitlin-luoma@uiowa.edu

Additional Information Classification Title: Patient Access Coordinator Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 4A Starting Salary Minimum: $44,429 Starting Salary Maximum: Commensurate Contact Information Organization: Healthcare Contact Name: Kaitlin Luoma Contact Email: kaitlin-luoma@uiowa.edu

  • Patient Access Manager

    2 weeks ago

    Iowa City, United States University of Iowa Full time

    The Patient Access Manager's responsibility will be to provide leadership in the coordination and administration of outpatient clinical scheduling within the UI Patient Access Center (UI PAC) within UI Health Care. This will be accomplished by planning, organizing, directing, controlling, and evaluating scheduling and scheduling related functions in the UI...

  • Team Coordinator, Patient Access

    1 month ago

    Elizabeth City, United States Sentara Healthcare Full time

    City/State Elizabeth City, NC Overview Work Shift First (Days) (United States of America) Sentara Health is currently seeking a Team Coordinator for Patient Access at our Sentara Albemarle Medical Center in Elizabeth City, North Carolina. Hours/Shift: Full-Time, Days Sentara Benefits: We are setting the standard for medical excellence within a...

  • Team Coordinator, Patient Access

    3 weeks ago

    Elizabeth City, United States Sentara Healthcare Full time

    City/State Elizabeth City, NC Overview Work Shift First (Days) (United States of America) Sentara Health is currently seeking a Team Coordinator for Patient Access at our Sentara Albemarle Medical Center in Elizabeth City, North Carolina. Hours/Shift: Full-Time, Days Sentara Benefits: We are setting the standard for medical excellence within a vibrant,...

  • Revenue Cycle Coordinator

    2 months ago

    Iowa City, United States University of Iowa Full time

    The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient ev Patient, Patient Access, Revenue, Cycle, Financial, Management, Healthcare

  • Revenue Cycle Coordinator

    3 weeks ago

    Iowa City, United States University of Iowa Full time

    The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient ev Patient, Patient Access, Revenue, Cycle, Financial, Management, Healthcare

  • Patient Access Specialist-UI PAC

    5 days ago

    Iowa City, United States The University Of Iowa Full time

    The Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care...

  • Patient Access Specialist-UI PAC

    4 weeks ago

    Iowa City, United States University of Iowa Full time

    The Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care...

  • Patient Access Specialist-UI PAC

    3 weeks ago

    Iowa City, United States University of Iowa Full time

    The Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care...

  • Patient Coordinator

    1 month ago

    Iowa City, United States Willow Creek Family Dentistry Full time

    Job DescriptionJob DescriptionLooking for a full time receptionist/patient coordinator for our dental office, Monday through Thursday. Our perfect candidate will have a dynamic personality, with strong skills in communication, scheduling and problem solving. Dental receptions is responsible for greeting and assisting patients in the moment they enter the...

  • Patient Coordinator

    3 weeks ago

    Iowa City, United States Willow Creek Family Dentistry Full time

    Job DescriptionJob DescriptionLooking for a full time receptionist/patient coordinator for our dental office, Monday through Thursday. Our perfect candidate will have a dynamic personality, with strong skills in communication, scheduling and problem solving. Dental receptions is responsible for greeting and assisting patients in the moment they enter the...

  • Access ETSU Academic Coordinator

    4 weeks ago

    Iowa City, Iowa, United States East Tennessee State University Full time

    Posting Number: AS01298P Job Summary: The Department of Educational Foundations is accepting applications for an Academic Coordinator for the Access ETSU program. The Academic Coordinator, as part of the project team, coordinates academic advising and services for up to 20 Access ETSU students. This includes using a person-centered approach to providing...

  • Access ETSU Academic Coordinator

    3 weeks ago

    Iowa City, Iowa, United States East Tennessee State University Full time

    Posting Number: AS01298P Job Summary: The Department of Educational Foundations is accepting applications for an Academic Coordinator for the Access ETSU program. The Academic Coordinator, as part of the project team, coordinates academic advising and services for up to 20 Access ETSU students. This includes using a person-centered approach to providing...

  • Patient Care Coordinator

    3 weeks ago

    Iowa City, Iowa, United States East Tennessee State University Full time

    Posting Number: AS01366P Job Summary: The Nave Center is seeking a Patient Care Coordinator to join our healthcare team. In this role, you will serve as the primary liaison between patients, their families, and the medical team, ensuring a seamless and patient-centered healthcare experience. This position requires knowledge of medical office...

  • Patient Care Coordinator

    3 weeks ago

    Iowa City, Iowa, United States East Tennessee State University Full time

    Posting Number: AS01366P Job Summary: The Nave Center is seeking a Patient Care Coordinator to join our healthcare team. In this role, you will serve as the primary liaison between patients, their families, and the medical team, ensuring a seamless and patient-centered healthcare experience. This position requires knowledge of medical office...

  • Revenue Cycle Coordinator

    4 weeks ago

    Iowa City, United States University of Iowa Full time

    The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient events. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and...

  • Revenue Cycle Coordinator

    3 weeks ago

    Iowa City, United States University of Iowa Full time

    The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient events. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and...

  • Patient Access

    3 weeks ago

    National City, United States OPSAM HEALTH Full time

    **Job title** - Patient Access & Provider Empanelment Coordinator_ **Reports to** - Executive Director_ **Department**: - Administration_ **Status**: - Full time non-exempt_ **Opsam Health** Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. It was founded in 1973 in a barber shop...

  • Access Coordinator

    4 days ago

    Oklahoma City, Oklahoma, United States Integris Health Full time

    INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Access Coordinator in Oklahoma City, OK. In this position, you'll work Saturday and Sunday 7am - 3pm with our Patient Registration team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering...

  • Health & Wellness Patient Access Coordinator

    3 weeks ago

    Salt Lake City, United States ARUP Laboratories Full time

    Schedule:Monday - Friday 4/10's 5:30 AM - 6:00 PM (variable hours) Training Schedule:Monday - Friday 4/10's or 5/8's 5:30 AM - 6:00 PM (variable hours) Department: ARUP Family Health Clinic - 141 Primary Purpose:  The Health and Wellness Patient Access Coordinator is ARUP Health and Wellness department’s first line of communication and coordination with...

  • Patient Access Specialist

    1 month ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview: “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support...