Endoscopy Technician

Endoscopy Technician

Responsibilities:

• Handling the maintenance of all endoscopes
• Checking all scopes that will be used for color and clarity
• Maintaining inventory par levels, restocking endoscopy related supplies in procedure rooms and monitoring expiration dates
• Performing other duties as required or assigned
• Preparing procedure room for case
• Checking all scopes that will be used for color and clarity, that air and water channels are open, that the control knobs are not too tight or loose, and also completing visual inspection of insertion tube for buckling or bite marks
• Acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction
• Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary
• Mentor and monitor to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction
• Train and mentor focusing on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage

License/Certifications:

• CER certification
• BLS – Basic Life Support