Cheese & Coffee Associate

Our Mission:  At Adams Fairacre Farms, we see everyday as an opportunity to share our unique shopping experience from the backyard to the kitchen table. At the heart of Adams is a friendly, knowledgeable staff, dedicated to helping you get what you need and find what you love. Family-founded and deeply rooted in the community since .

General Purpose:

The Cheese Associate provides customer-friendly service to our valuable customers and provides the quality products that Adams is known for. This means fulfilling customer requests, preparing cheese and coffee products for sale, stocking and rotating the case, being knowledgeable about product, and keeping the department clean.

Reports to:  Manager, Assistant Manager, Supervisor

FLSA Status: Non-exempt

Job Description:

Ensure that each customer receives outstanding customer service by providing friendly, polite,and knowledgeable service  Greet customers personally and thank them appreciatively for shopping at Adams  Develop knowledge of product in order to assist customers in decision making & sampling; be aware of sale items and pricing  Safely cut, clean, weigh and package cheese and other products for the case  Measure, weigh, grind and label coffee per customer’s specifications  Stock and rotate products to keep older product in front, making sure each product is correctly labeled and there are no empty spaces  Brew coffee, and make sure pots and station remains stocked and clean  Make dips, spreads and peanut butter according to department specifications  Package dips, spreads, and peanut butter; if assigned, package olives  Produce a daily cut/ pack-out sheet and if assigned, conduct weekly inventory  Be the final line for quality control: look for packaging issues, sell-by dates, and be vigilant about quality and presentation of all products put into the case  Accurately take catering and special orders in person and on the phone  Make custom platters, special orders, and catering orders according to customer specification  Make specialty drinks per customer specification  File items such as labels and signs; make sure to keep filing system organized  Put out samples and keep sample area stocked and clean; if assigned, cut and serve samples  If assigned, train new associates  If assigned, place orders for product  If assigned, received deliveries; check delivery ticket against what was ordered and received; communicate issues to management  Clean tools, dishes, and all other department equipment  Keep all areas of the department clean and organized, including sales floor, counters, cases, coolers, preparation and production areas  When a customer needs assistance, give the customer priority over the task at hand

Physical Requirements:

Consistently lift and move 50 pounds  Stand for duration of the shift Work in cold temperatures for duration of shift  Safely use knives and other equipment necessary to run the department  If assigned, be food safety certified 

Qualifications

Communicate clearly with customers and co-workers  Employees are our internal customers; treat them with the same courtesy and respect as our external customers  Must work efficiently and at a productive pace per department needs  Must be able to work scheduled shift  Follow all department safety policies and procedures  Be able to concentrate on tasks in order to avoid injury and waste of product  Be knowledgeable about Adams product – recommend ideas to customers by exploring customer preferences and advocating Adams product 

Disclaimer:

The above statements are intended to describe the general responsibilities of this are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this is understood that these responsibilities are subject to the needs of the business and therefore subject to change.I understand that other responsibilities may be required.I understand and confirm that I am able to carry out the duties of this position.

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