Director of Guest Services

4 days ago

Mountain Village, United States Madeline Hotel and Residences Full time
Job Description

Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

  • Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.
  • Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence
  • Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.
  • A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
  • Maintain and champion the Auberge Resorts Collection Culture on property.
  • Maintain knowledge of market trends, property systems, and standards.

Qualifications

  • Three or more years of experience in the luxury hospitality industry.
  • Strong aptitude in financial management, financial reports, and analysis.
  • Demonstrated track record of strong attention to detail and effective communication skills.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.



Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

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