Supervisor, Ocean Export

Time Type:

Full Time

Summary

The Ocean Export Supervisor is responsible for overseeing the day-to-day operations of the ocean export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of ocean export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.

Duties and Responsibilities

Supervise and coordinate the activities of a team of ocean export coordinators to ensure smooth and efficient operations Monitor and manage the flow of export shipments to ensure compliance with customer requirements and company policies Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments Resolve issues related to shipments, such as delays, damages, or customs clearance problems Ensure that all documentation is accurate and complete, including bills of lading, commercial invoices, and other export documents Provide excellent customer service and ensure that customer expectations are met or exceeded Ensure compliance with relevant laws and regulations, including customs regulations, export controls, and hazardous materials regulations Participate in the development and implementation of process improvements to increase efficiency and quality of service

Educational background / Work experience

A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered. A minimum of 5 years of experience in ocean export operations is required, with at least 2 years of experience in a supervisory or managerial role. Strong knowledge of ocean export operations, documentation, and regulations Excellent communication skills, both verbal and written Strong problem-solving and analytical skills Ability to work under pressure and meet deadlines Strong attention to detail and accuracy Proficiency in Microsoft Office (Excel, Word, and Outlook) Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

This position is responsible for supervising a team of ocean export coordinators, including hiring, training, and performance management.

Preferred Qualifications

A master's degree in transportation, logistics, international business, or a related field Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP) Experience in project management or process improvement initiatives Familiarity with industry-specific software and tools, such as CargoWise or INTTRA

Language skills

Fluent in English (oral and written)

Computer Literacy

Proficiency in Microsoft Office (Excel, Word, and Outlook) is required. Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.

For this position, the expected base pay is: $62,500 - $84,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

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