IT Technician I

2 months ago

Saint Johns, United States Spicer Group Full time
IT TECHNICIAN I ST JOHNS OFFICE POSITION SUMMARY Spicer Group is seeking a knowledgeable and experienced IT Technician for our Water Resources Service Group. The job involves responding to IT trouble tickets and may include installing printers and software. The individual will create or modify database applications under a project manager's supervision and assist with various projects as directed. Responsibilities include providing end-user support for hardware and software, performing minor repairs and maintenance, and coordinating with users to resolve issues with minimal disruption. The role also entails setting up new users, conducting system maintenance tasks, and communicating with vendors and service providers to address problems. The position requires physical presence and serves as the first level of support when on call. Additional duties may be assigned as needed.

THE COMPANY Spicer Group is a multi-disciplinary engineering, surveying, and planning company. We have offices in Saginaw, St. Johns, Manistee, Traverse City, Dundee, Byron Center, East Lansing, Standish, Bingham Farms, and Atlanta, Georgia. Spicer Group prides itself on our core values of commitment to growth, great client relationships, excellent services and solutions, maintaining a team environment, and having integrity in all we do. We are seeking a candidate who will strive to uphold these values.

Spicer Group offers a comprehensive benefits package including sick, vacation, and holiday pay; fitness membership reimbursement; a 401(k)-match program; profit sharing; health, dental, and vision insurance options; and much more A TYPICAL DAY ON THE JOB Responds to IT trouble tickets; may be asked to install printers, software or other miscellaneous requests. Creates or modifies database applications in a team environment under the supervision of a project manager Assists with projects as directed by project manager, department head, or principal of firm Provides end user computer hardware and software support for the firm’s applications software Performs minor hardware repair and maintenance Coordinates with end users to resolve hardware/software issues in a manner minimizing disruption Sets up new users to the system; creates menus and assigns passwords Performs system/file maintenance tasks, e.g., file sizing, purging Contacts software and hardware vendors as needed to communicate and resolve program problems Contacts service providers as needed to communicate and resolve hardware/software problems Serves as first level support when on call Physical presence is an essential function of this job. The list of specific duties and responsibilities is intended to be representative of the tasks performed within this classification. The omission of a specific duty or responsibility does not preclude assigning duties not listed herein if such duties and responsibilities are a logical assignment to the position. EDUCATION AND EXPERIENCE REQUIREMENTS Associates degree or certification in Computer Science or Information Technology or equivalent experience Experience in desktop support role Familiarity with networking fundamentals and concepts Experience with Directory services (AD, Open Directory, LDAP) Database Experience (MYSQL, MSSQL, Access, FileMaker) PREFERRED EXPERIENCE Web programming experience A+ certification or equivalent Mac certification

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