Training Manager

1 week ago


Irving, United States On The Border Full time
POSITION SUMMARY

This individual will have a variety of responsibilities in the training department:Deliver training content for safety and compliance training and standard operating proceduresDeliver written training content for all levels of brand learning and developmentSupport video training; technical writing and logisticsSupport restaurant training in the field as requiredAdminister on-line training tools and develop content for on-line learningAlign internal operations communications and messaging with OTB’s mission, vision and leadership principles to reinforce how operators deliver the brand to the guestManage conferences and brand events as requiredAdminister on-line training tools and develop content for on-line learningESSENTIAL DUTIES AND RESPONSIBILITESExecute key department deliverables for all training systems and processesManage feedback and measurement for all training systems and content delivery by creating a testing and evaluation processPartner with business leaders and managers and conduct surveys to identify training needs and trends within the brand Develop training content and maintain for safety and compliance training and standard operating proceduresSupport training initiatives in the filed including rollouts, new restaurant openings and remodels as needed.Oversee content delivery and measurement systems (LMS, SkillSoft, Centrics, etc.), including user set up, administration, vendor relationships with both in-house and with expert third parties to deliver blended approach to learningManage brand event and conferences planning, scripting, message alignment and executionProvide logistical support, course development, delivery, evaluation, process measurements, and cost managementPlan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgetsQUALIFICATIONS & EXPERIENCEMinimum of 3 years training and content development experience in the hospitality industryRestaurant operations experience requiredBachelor degree preferredStand-up training skills; ability to facilitate training to a variety of internal audiencesKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectsKnowledge of principles and processes of media production, communication, and dissemination techniques and methodsStrong verbal and written skills; experience proofreading and editing preferred Highly responsive, organized and detailed orientedStrong working knowledge of Microsoft Office productsExposure to LMS system and eLearning content development tools (i.e. Articulate)Exposure to managing video production schedules, script writing and project management preferredAble to manage multiple projects simultaneously, delivering results on time and on budgetAble to travel up to 30%
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