Cadillac Service Advisor

1 week ago

Santa Clara, United States Stevens Creek Cadillac Full time
At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity.
Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity.
Above all, there is the highest standard of honesty and integrity when conducting business.
If you have an interest in automotive and a desire to develop a career in the industry, apply today Benefits
  • Medical & Dental Insurance
  • Vision Discount Program
  • 401K Plan + Match
  • Paid time off and vacation
  • Life insurance w/AD&D Feature
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Employee Assistance Program
  • Worldwide Travel Assistance
  • Commuter Benefit
  • Health Reimbursement Account
  • Discounts on products and services
  • Above average industry pay
  • The Advisor Position has a Pay Scale consisting of the following elements and ranges.
     Wages include Base Hourly Compensation of between $17.75 and $17.75.
     The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
     The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Responsibilities
  • Oversee service orders and flow of Drive Lane.
    Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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