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Server

7 months ago

Springfield, United States C and L Management Group Full time
Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction.

Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

1.     Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

2.     Greets guests immediately upon arrival and acknowledges them at departure

3.     Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs

4.     Suggestively sells and achieves guest check average targets

5.     Accurately enters orders on point of sale system

6.     Prepares beverage orders as well as some appetizers, salads, and desserts

7.     Checks prepared orders for completeness and presentation

8.     Delivers food and beverage orders timely and in accordance with standards

9.     Attends to guest during the entire dining experience in a prompt and courteous manner

10. Demonstrates knowledge of station and floor breakdowns

11. Possesses strong product and menu knowledge

12. Uses proper telephone etiquette; assists with “to go” orders

13. Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure

14. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

15. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

16. Willingly assists others without being asked

17. Maintains cleanliness and organization of dining room and service area

18. Completes all required side-work, including deep cleaning assignments

19. Provides prompt and courteous service and is cordial to all team members and guests

20. Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

1.     Ability to lift and carry supplies and equipment up to 30 lbs

2.     Ability to raise a tray weighing up to 25 lbs to shoulder height

3.     Able to bend, stoop, reach, wipe, lift, and grab

4.     Must have sufficient mobility to move and operate in work area

5.     Must be able to stand and walk throughout a 4 to 8 hour shift

6.     Must be able to hear well in a loud environment to respond to employee and guest needs

7.     Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

8.     Must be able to observe and differentiate between monetary denominations

9.     Must be able to serve all Denny’s menu products

10. Must be able to operate point of sale system

11. Must be able to work around potentially hazardous chemicals

Position Qualifications

1.     Must be able to communicate effectively in English both orally and in writing

2.     Must be able to pass all required tests and training requirements for the position

3.     Must be able to work in a team environment

4.     Meets Denny’s uniform and grooming standards and maintains them throughout the shift

5.     Must be able to work a flexible schedule, including holidays, nights and weekends

6.     Possesses excellent guest service skills

7.     Possesses basic math skills (add, subtract, multiply and divide)

8.     Must be dependable and able to learn basic tasks and follow instructions

9.     Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.