Program Manager, Planning, Analytics

4 weeks ago

Seattle, United States Amazon.com Services LLC Full time
The Planning Analytics and Workforce Strategies (PAWS) team within the Amazon Grocery Logistics (AGL) org owns workforce planning integration and strategic support for the Amazon Fresh fulfillment business. The AGL PAWS team develops and manages a Workforce Planning mechanisms and product suite that solves for the unique challenges and requirements of ultrafast businesses via customizable, operator-friendly tools and processes.

We are looking for a dynamic, experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management, including managing and optimizing hiring and capacity planning processes. A highly analytical candidate with project management experience is an ideal fit, as this role will require cross-functional partnership with multiple operational and technical teams (Workforce Planning, Field Ops, Business Intelligence Engineers, Business Analytics, Data Engineering, Workforce Staffing, Change Enablement, Tech, Finance , HR, Legal and other teams as applicable) to lead, influence and support business critical projects and initiatives.

Due to the nature of the business, you will also be expected to interact internally with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between associate experience and business/customer needs. Documentation of requirements, project management and cross-team coordination skills are essential.

Key job responsibilities
- Lead and participate in cross-functional work to scope and execute complex projects across multiple organizations and stakeholders
- Gather and analyze data to identify ways to improve, centralize, standardize and automate processes
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Develop, implement, report and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Roll up your sleeves and do whatever is necessary; general manager / owner mentality

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 1+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL

PREFERRED QUALIFICATIONS

- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience with Six Sigma tools and Lean techniques
- Experience in labor planning or workforce management, particularly within a retail or warehouse context
- Experience leading and owning cross-functional programs (design, development, implementation, maintenance and optimization)
- Experience managing multiple competing projects and priorities simultaneously
- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

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